Claims Supervisor

3 weeks ago

Winnipeg, Canada Perimeter Aviation Full time

**Personal Characteristics**
- Highly flexible, with the ability to respond quickly in a dynamic environment
- Professional and respectful, with a positive work attitude
- Timely with a high level of commitment to on-time performance is essential
- Motivated with the ability to work independently and as part of a team
- Effective verbal and written communication skills
- High level of respect, understanding and regard for First Nations communities
- Able to think critically and act logically to evaluate situations and provide sound judgment
- Able to build and maintain lasting relationships with all departments, business partners and customers
- Superior time management skills, multitasking skills and the ability to prioritize tasks
- High level of integrity, confidentiality and accountability
- Strong problem-solving and analytical skills
- Able to handle stressful situations in a calm and effective manner
- Customer service oriented with a commitment to exceptional service
- Strong attention to detail

**Key Responsibilities and Accountabilities**
- Responsible for maintaining the Company claims log
- Obtain information from claimants/clients
- Contact claimants agents and business clients, to collect accurate information and documents to proceed with a claim
- Provide advice on making a claim and the process involved
- Recommend claim action to manager for approval
- Coordinate claims compensation with Perimeter’s accounting department
- Monitor the process of a claim
- Ensure fair settlement of valid claims and communicate accordingly to claimants
- Investigate potentially fraudulent claims
- Handle any complaints associated with a claim
- Follow up with client concerns
- Adhere to legal requirements, industry regulations and customer quality standards set by the company
- Maintain records, reports and files
- Actively participate in the Company’s Safety Management System
- Perform additional duties as assigned

**Minimum Education, Experience and Certifications**
- High school diploma or General Education Degree (GED) equivalent
- Indigenous and Cultural Awareness Training considered an asset
- Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
- Experience using Microsoft Office Suite (Outlook, Excel, Word)
- Airline Passenger Protection Regulation (APPR) knowledge considered an asset
- Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
- Customer service experience an asset
- Airline experience considered an asset

**Working Conditions**
- Physically able to perform all listed job duties
- Travel by aircraft and other means as required by role
- Work performed primarily in an office environment
- Manual dexterity required to use desktop computer and telephone
- Work performed in multiple environments; contact with staff and the general public
- Methods and procedures described or implied in the job profile may be altered to accommodate employees._

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Life insurance
- On-site gym
- On-site parking
- Stock options
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

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