Mserv Coordinator

Are you passionate about delivering excellent client services in IT? You're proactive and autonomous, and you identify potential problems and opportunities in advance. You enjoy working with talented people to solve real-world problems for your customers, and you have a practical, pragmatic approach to doing so. You enjoy working in a dynamic, fast-paced and ever-changing environment, where reprioritizing and daily challenges are the norm. You enjoy new challenges and the opportunity to learn new skills, both technical and process-related. Our client is looking for a Junior to Intermediate Power BI Developer and Operations Coordinator.

Details of the role and what is required:

- Excellent communication and customer service skills FR/EN (spoken and written)
- Good computer skills, including Office Suite.
- Accounting knowledge one (autout)
- Act as an advisor by offering recommendations to our customers and making the information contained in the dashboards speak for itself.
- Ensure daily operations related to specialized software
- Act as point of contact for suppliers/customers
- Get suppliers to integrate the process and software
- Support customers and software users
- Use data analysis to monitor suppliers' compliance with the software.
- Communicate appropriately and regularly (in English) with specialized software head office.

Partnership
- Collaborate with different teams and suppliers, according to customer needs and requirements.
- Collaborate with customers to understand commercial & business context.
- Create clear documentation and training materials as required.
- Hold weekly follow-up meetings with the customer.

Delivery
- Provide expertise in data collection and presentation
- Look beyond the scope of data and provide value-added information
- Create dashboards respecting templates and standards, enabling efficient and reusable analysis.
- Design, build and launch efficient and reliable data pipelines to transfer data to data warehouses and data lakes.
- Provide advice on the best approach to take, if required.
- Customer service experience
- Promote best practices and established standards.
- Contribute to industry and community initiatives in Data Intelligence and other areas.

Qualifications and skills required to perform the job:

- Customer and solution oriented, with excellent collaboration with team and customers.
- Collaboration across cultures and with virtual teams around the world.
- Strong understanding of data engineering
- Knowledge and understanding of data programming, query and scripting languages (an asset)
- Data modeling and interfacing
- Ability to deliver articulate messages and recommendations.
- Ability to lead contractors and vendors on technical deliverables.

**Requirements**:

- Experience in IT, administration or accounting 1-2 years
- Ability to work with multiple priorities.
- Bilingualism (English/French)
- Flexible work schedule (possibility of evening meetings)
- Experience in payroll, procurement, contract management (an asset)
- Knowledge of Microsoft Office suite (Excel, Word, Powerpoint)
- Basic computer skills (Windows 10, etc.)
- Ability to comply with established standards
- Professional attitude
- Excellent written and oral communication skills
- Excellent customer relations skills
- Excellent interpersonal skills (teamwork)
- Analytical and problem-solving skills, results-oriented

**Insights you can act on**

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.

**Your future duties and responsibilities**

**Required qualifications to be successful in this role