Santa's Wonderland Elf

**Summary**:
Reporting to the Co-Manager, a Santa's Wonderland Elf is responsible for providing quality customer service when performing duties associated with store events, participates in “short term” assignments and seasonal events to support the store as needed throughout the year.

**Responsibilities**:

- Greet and engage customers in a friendly and enthusiastic manner
- Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs
- Use current Point-of-Sale (POS) and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
- Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
- Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issue
- Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
- Participates in Store “events” as scheduled
- Assist in other areas of the store when business needs dictate

**Qualifications**:

- One or more years’ experience in a sales or service environment is preferred
- High school diploma or equivalent is preferred
- Ability to provide superior customer service and exceed customer’s expectations
- Ability to use good judgment and logic
- Experience in a related field or outdoor lifestyle
- Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Accommodations are available upon request during the assessment and selection process.

**Benefits**:

- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund

Cabela's