Urban Outfitters Key Holder

4 months ago

Quebec City, Canada Urban Outfitters Full time

**Location**:
This position is located at 509 Saint-Joseph St. E., Quebec, Quebec, G1K3B7 Canada Role Summary:
The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Role Responsibilities:
Brand Experience
- Acts as a brand representative reflective of company values
- Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
- Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)

Leadership + Team Management
- Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
- Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
- Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks

Visual + Business Operations
- Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
- Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
- Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships
- Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
- Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
- Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
- Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Role Qualifications:

- Passion for UO brand
- Leadership experience
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
- Eagerness to learn and grow within the organization

The Perks:
Pay Range: Starting from CAD $17.00/Hr. Urban Outfitters Wage Transparency:
To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may resultin bringing the total compensation to a higher range.

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