Friendship Manager

1 month ago


Hamilton, Canada Helping Hands Street Mission Full time

**Friendship Manager**

Expectations:

- Stable front line friendship support presence
- Front line management & support: crisis management; de-escalation; incident reporting & protocol; conflict resolution; safety (& feeling of safety) management;
- Community resource network connection: maintaining our community resource database with support of frontline staff, volunteers & students; maintaining and growing our community resource network; inviting in and scheduling network engagement on site; encouraging network engagement off site (sharing/posting connection opportunities for community members)
- Volunteer coordination (recruitment, training, support): development of volunteer opportunities at a variety of capacity levels; connecting community members and support community with on-site volunteering opportunities; leading front line staff, volunteers & students in spiritual care for self and community members; training & empowering, supporting & mentoring front line staff, volunteers & students to provide friendship-based support; training and supporting program leaders; scheduling front line staff, volunteer & student presence/engagement; volunteer & student recruitment
- Program & projects: program/project development; leadership and supervision of volunteer engagement in execution of program/project; program/project evaluation
- Impact tracking

**Assets**:First Aid, Mental Health First Aid, de-escalation/crisis intervention training and social service/work certification and/or experience are considered valuable assets.

**Salary**: $45,000.00-$55,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

Work Location: In person



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