Preprocessor

**Description:
- Permanent Full Time- As a Preprocessor, you will be responsible for verifying or creating accurate employee and dependent eligibility information as well as obtaining missing information from providers to ensure the correct assessment of claims.**You will be accountable for**:

- Review and investigate missing plan & id numbers for unidentified paper claims, point of sale submissions, and eClaims. Business tools used in the identification process are: Salesforce, EAS, PAS (TOCS), BEN, and various other sources.
- Updating BEN family registers where applicable.
- Completion of ‘send back’ letters to the policyholder/provider for claims that cannot be identified.
- Investigation and re-distribution of returned mail from Canada Post. This includes cheques, explanation of benefits, letters, etc.
- Phone calls to providers to obtain Missing information within a claim submission as requested by Claims Processors.
- Review and update Excel spreadsheet relating to Missing Information requests
- Returning completed claim inquiries to the appropriate Claims Processor & Claims Examiner teams ensuring internal time services turnaround times are met.

**Required competencies and behaviors**:

- Excellent problem solving and decision-making skills
- Able to maintain a quick pace while providing accurate results
- Professional written and verbal communication skills
- Good organizational skills
- Ability to work independently and as part of a team
- Experience using Microsoft Office including Outlook, Word & Excel
- Basic knowledge of BEN and the Claims Workflow system or the DEBS system would be an asset
- Very reliable with excellent attendance
- Lives our values of Customer View, Integrity, Partnership and Communities
- We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.
- The base salary for this position is between **$29,800****:

- $45,100** annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.-
- Be your best at Canada Life- Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.- You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.- Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.-
- Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.- #LI-Hybrid