Technical Services Technician

1 month ago

Saskatoon, Canada Saskatchewan Indian Gaming Authority Full time

Job Type- Full-time- Shift Type- Travel- 10 - 20%- # of Hires Needed- 1- Category- Information Technology- Location- Central Office - Saskatoon, SK S7N 1K4 CA (Primary)- Requisition #- 131.7- Salary Range- $29.02 - $36.26- Closing Date- 4/28/2023- Where You Will Succeed**Main Duties**

Reporting to the Technical Services Manager, this position supports SIGA’s technical infrastructure, and contributes to operational efficiency, by providing 1st tier support to system users.

**Responsibilities include**: Providing courteous, timely response and troubleshooting of incoming user software and hardware problems. Maintaining technical documentation, logs, and inventory records. Handling set-up, installation, support and maintenance of Casino technical equipment. Participating in the roll-out and maintenance of software and hardware. Participating in other projects and activities as required, to support the business productivity of SIGA employees.

**Conditions of Employment**
- The minimum age to work in a casino or any area where gaming can be seen is 19 years of age.
- Must possess valid Saskatchewan Driver’s License and acceptable driving record.
- Tobacco smoke/High noise levels (during time spent at Casino sites).
- As our organization values employee and patron safety, SIGA has instituted a Drug & Alcohol policy for its employees.
- Compliance with all regulatory requirements as may be applicable to your position including but not limited to both SLGA requirements and the Anti-Money Laundering requirements set out in the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations and policies made thereunder by Canada and FINTRAC.
- Qualifications**Education**
- Successful completion of a two-year post secondary diploma in a related technical field such as Computer Information Systems.

**Experience**
- One year of experience in a Technical Service support environment.
- Core Organizational Competencies- Adapting to Change
- Communication
- Customer Service
- Decision Making
- Results Oriented
- Working with Others

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