Director, Preventative Care

2 weeks ago

Toronto, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

Reporting to the Senior Director, Pharmacy Services, the Director is responsible for leading growth and expansion of preventative care pharmacy programs and services within Shoppers Drug Mart and Loblaw pharmacies across Canada to position our pharmacies as the primary point of access to the healthcare system in the community.

You will lead a team of Sr. Managers and Managers and work closely with cross-functional teams and external partners. This role is instrumental in transforming how Canadians view, access and experience pharmacy services. To achieve this, you will develop Omni-channel strategies to streamline communication across customer-facing channels (website, PC Health app, retail stores) and identify relevant technologies to support customer experience.

Preventative care portfolio includes, but is not limited to, vaccinations, travel health, immunizations, screening and other services. You will assess market opportunities to foster innovation and expansion of the portfolio with new go-to-market strategies, and lead planning for enablement of new services based on provincial regulatory changes. Key KPIs in this role include meeting or exceeding planned service sales, delivering planned initiatives on time, budget, and fostering team growth and engagement.

**What You’ll Do**:

- Provide leadership and coaching to meet key objectives while supporting collaborative and agile work practice as well as foster team members’ development and engagement.
- Identify new ways to grow customer base, utilizing market insights, planning consumer campaigns, leveraging our retail stores, websites, PC Health app and other customer-facing channels as they emerge
- Work closely with Digital Marketing and Marketing teams, develop plans on how to streamline communication through available channels to optimize customer experience
- Work closely with technology partners to identify and develop business requirements documentation
- Identify new collaborative partnerships across the organization and with external partners as well as other healthcare providers to foster awareness of pharmacy services and inter-professional collaboration
- Oversee enablement of pharmacy scope of practice and reimbursement, ensuring adherence to provincial guidelines and regulations as practice tools, SOPs, training and store communications are developed.
- Support advocacy for scope and funding expansion through collaboration with Professional and Government Affairs teams, providing input on proposed regulations and developing materials for external stakeholders.
- Be responsible for financial forecasting and support development of annual and multi-year financial plans as well as project budget plans, working closely with the Pricing & Planning teams.
- Develop timely updates for Senior Leadership Team on financial results, status of initiatives, including preparation of presentation decks for a variety of communication cascades.
- Lead large, multi-stakeholder working groups for select initiatives with a project management approach to identify key workstreams and stakeholders, develop work plans, timelines and report on progress.

**What You’ll Need**:
This position requires an advanced level of initiative and judgement, ability to shift readily between dealing with strategic issues and critical details, superior ability to collaborate and thrive in a fast-paced environment.
- 7 to 10 years of relevant experience, including strategic planning, execution of digital healthcare solutions, consumer communication, healthcare program development and leading cross-functional projects/teams
- University degree, preferably in the area of Healthcare / Digital Marketing / Business / Strategy Development
- People management experience, with ability to clearly establish team’s goals, empower and delegate
- Exceptional interpersonal and collaboration skills, experienced at establishing relationships at all levels
- Strong communication skills with the ability to develop presentations and deliver them to all levels of the organization in an engaging and meaningful way, adjusting to the audience; superior Microsoft Power Point skills
- A creative thinker who is comfortable working with ambiguity. Superior problem-solving skills, drawing on different perspectives to identify best solutions

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