Customer Service Representative

4 days ago

Calgary, Canada Traffic Tech Inc. Full time

**Who We Are**:
When you join Traffic Tech, you join a team that keeps the global economy moving - literally.

Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for moving freight by land, sea, and air.

**Your Part in It**:
Working out of our Calgary, AB office, we are looking for our next Customer Service Representative. You will be responsible for making sure the movement of freight across North America, or even across the globe, is coordinated and executed successfully according to our customers’ needs.

Your work will support our rapidly growing Operations team and you will communicate thoroughly with other team members and Traffic Tech personnel. This position is a great opportunity to further your career within the extensive logistics’ field.

CUSTOMER SERVICE REPRESENTATIVE

**What the Job Entails**:

- Creating and maintaining Strong Vendor Relationships
- Negotiating with Shippers and Carriers
- Shipment tracking - monitor pickup and delivery
- Preparing required shipping documentation
- Effective and professional communication with clients and carriers
- Minor Accounting Functions and data entry

**What We Are Looking For**:

- No previous experience requires - great for recent graduates
- Previous logistics/transportation experience, in a 3PL environment (preferred) is considered an asset
- Bilingual in English & French considered an asset
- High School Diploma
- Customer service experience
- Problem resolution skills, detail-oriented, high level of multi-tasking skills are a must
- Possess professional phone mannerisms
- Outgoing personality; high energy; flexible
- Great attitude and desire to work hard while having fun

**What We Offer**:

- Robust industry with training and mentorship
- Compensation package that include Medical and Dental benefits
- Life Insurance/AD&D Insurance
- Long-term disability
- Personal and Volunteer time off
- Paid vacation after probationary period
- Free parking, bistro, gym, and free coffee all day
- Dynamic environment and ‘can-do’ culture
- Free shuttle to and from Fairview terminus
- Office close to the upcoming REM terminal

This is a full-time permanent position from Monday to Friday.
- Traffic Tech is committed to fostering a healthy and accessible work environment. Although the above job description may address the male pronoun, Traffic Tech is inclusive and respectful to all male, female and non-binary applicants._
- _Traffic Tech is an equal opportunity employer that is committed to Diversity, Equity, and Inclusion. We take affirmative action to ensure we provide equal employment opportunity for all applicants and employees, and do not discriminate on the basis of race, ancestry, national or ethnic origin, citizenship, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, family status, mental or physical disability, or any other legally protected characteristics._

Traffic Tech remains compliant with all federal and provincial COVID guidelines.

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