![Kaycan Ltd](https://media.trabajo.org/img/noimg.jpg)
Csr - Customer Service Representative
4 weeks ago
**Passionate about customer service?**
**Join our team**
At **Kaycan**, we have one simple goal: to provide the best experience to all our customers. We are currently looking for a **Customer Service Representative** for our Langley order desk.
**Schedule**: Shift - Monday to Friday
**We offer**:
- Dental, health, life, short and long term disability insurance
- An RRSP plan
- A complete training program
- Opportunities for growth and development
**Duties**:
- Provide an exceptional customer service experience
- Verify pricing and availability of products
- Provide and inform customers of pricing and credit terms
- Enter orders into the system
- Prepare and process invoices according to standard procedure
- Collect payments for orders
- Ensure problem resolution
- Process orders for special materials
- Maintain customer database
- Respond to all inquiries; order status, payment, refunds, etc.
- Communicate all business development opportunities to sales staff
- Provide support to the marketing team when required
**Requirements**:
- 1 to 2 years experience in a similar role, with face to face customers - An asset
- Excellent knowledge of MS Windows and Office
**Profile**:
- Multi-tasking
- Excellent customer service skills
- Strong communication skills, both verbal and written
- Ability to establish and maintain long term relationships with clients
- Ability to solve problems
- Team player
- Strong work organization skills
- Ability to work in a fast-paced environment
P1
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: One location
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