Automotive Service Advisor

2 months ago

Thunder Bay, Canada Superior Hyundai Thunder Bay Full time

Promotes and schedules needed service work in the service department.

**Essential Duties** in accordance with Superior Hyundai guidelines (include the following, note: other duties may be assigned):

- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Writes up customer's vehicle problems accurately and clearly on repair order.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes "promised time." Checks with dispatcher, if necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Notifies Service Dispatcher of incoming work.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
- Keeps service department forms, menus, and pricing guides up-to-date.
- Explains completed work and all charges to customers.
- Maintains high customer satisfaction standards.
- Inspects all vehicles for body damage prior to writing customer work order; offer customer a quote for damage repairs while vehicle is in the shop.

**Marginal Duties**:

- Maintains a professional appearance.
- Keeps work area clean.

**Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education and/or Experience**:

- Minimum high school diploma or one year of job related training.
- Minimum one year of service advisor experience.

**Language Skills**:

- The ability to read, write, and comprehend simple instructions, short correspondence, and memos, in English, and to effectively present information in one on one and to customers.

**Reasoning Ability**:
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Long period of time spent standing, typing, and talking and listening on the telephone and to customers.
- Vision requirements include close vision (clear vision at 20 inches or less) and the ability to focus (adjust the eye to bring fine print into sharp focus).

**Working Conditions**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

- Environmental conditions are low with noise typical of a showroom (examples: loud speakers, high traffic, loud talking and voices).
- Professional, customer service oriented atmosphere.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift

Work Location: In person

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