Service Manager

3 months ago


Cornwall, Canada Cornwall Business Machines Full time

:
The Service Manager manages the Service Department and will lead the team in achieving excellence in customer service. The Service Manager overseas the scheduling and dispatching of technicians. In addition, the Service Manager will be responsible for the care and maintenance of field-installed business equipment and will be required to maintain high standards of productivity, quality, customer service, communication, cooperation, attendance and professionalism.

DUTIES:

- Team Management/Direct Staff Supervision
- Scheduling and staff management
- Inventory Management
- Taking work orders/tickets and dispatching skills
- On-going training of new products & technologies

POSITIONS REQUIREMENT:

- Bilingual
- Post-Secondary diploma
- Minimum 2 years direct relevant experience
- Expertise in servicing clients
- Analytical and problem-solving skills
- Self-starter
- Excellent communication skills both verbal and written
- Owing a reliable car, valid driver license and insurance coverage are mandatory

PHYSICAL REQUIREMENTS:

- Physically able to lift materials up to 70lbs, and occasionally heavier objects.
- Must possess physical ability for constant moving, bending, and lifting and occasional kneeling, crawling, squatting, reaching, pushing and pulling.

WORK DETAILS:

- Hours of work are 40.00 hours/week, Monday to Friday from 8:00 am to 5:00 pm (1 hour lunch period).
- Salary from $45,000 to $55,000 per year
- Start date is as soon as possible

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$55,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift

Application question(s):

- Do you have experience dispatching?
- Do you have experience managing 3+ staff members?

**Language**:

- Français (required)

Work Location: In person



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