Associate, U.s. Change Management

2 weeks ago

Halifax, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Associate, U.S. Change Management

**What is the Opportunity?**:
This role resides within the U.S. Change Management team (“U.S. Change”), supporting U.S. Finance and Risk functions in strategic change initiatives, including implementation of regulatory requirements. As part of the group’s core project management function, this position will entail engaging with stakeholders to determine business requirements, providing status updates to stakeholders, supporting Senior Project Managers, and identifying and escalating risks and issues.

**What will you do?**:

- Support management of key strategic change initiatives within U.S. Finance and Risk, including all aspects of content delivery and project execution.
- Develop strong understanding of the businesses that the team supports and an ability to provide thoughtful and forward-thinking solutions for business needs.
- Manage small to medium sized projects to optimize business and technology processes and systems to deliver programs that have the highest value to the firm.
- Develop project plans to drive change management from initiation to the delivery of corresponding work product(s)
- Execute project management responsibilities as part of the firm’s U.S. Change function, providing execution support, progress monitoring, and stakeholder communication while driving rigor throughout the process.
- Provide support to Senior Project Managers in the oversight and tracking of progress of managed projects through implementing and executing framework for project management artefacts, including preparing and maintaining project plans, project charters, business cases, and status reports.
- Support management of planning, execution, and completion of project deliverables, coordinating across multiple workstreams to drive progress and provide transparency.
- Design solutions to address project issues and identify areas for optimization across the supported functions.
- Maintain visibility into impacted projects to drive timely delivery of overall project portfolio.
- Escalate delays and obstacles to management in a timely manner.
- Execute business analyst responsibilities, as needed, providing analysis, assessment, research, and documentation of business requirements.
- Support the U.S. Finance Regulatory Reporting Training Program Lead (“Training Program Lead”) in the enhancement of the U.S. Finance Regulatory Reporting Training Program; example activities are included below:

- Support the change control process and analysis of training-related issues
- Develop constructive relationships within and outside the Team:

- Actively listen to management, Team members, peers, clients (e.g., functional SMEs) and other stakeholders.
- Communicate key messages and updates to relevant stakeholders in a timely manner.
- Manage client expectations and determine actions to improve services as necessary.
- Support the implementation of the end-to-end change management cycle (program/project initiation through project closure and post mortems)
- Enforce appropriate controls throughout the change management lifecycle, including tracking issues from identification through resolution.
- Prepare change requests and partner with stakeholders to determine impact analysis.
- Identify root causes of delays and issues and implement enhancements to prevent reoccurrence.

**What do you need to succeed?**:

- Minimum Bachelor’s degree or equivalent relevant experience specializing in Business, Finance, Math or Engineering
- Minimum 0-3 years professional experience in a Capital Markets environment, preferably with a focus in Finance, Regulatory Reporting and associated data.
- Skillful in Microsoft Office Suite (Outlook, Excel, Access, PowerPoint, Word, Visio, etc.)
- Excellent communication skills - both verbal and written, including presentation skills
- Detailed understanding of the software development lifecycle, familiarity with various project management methodologies.
- Strong capability to manage complex business requirements and to coordinate across multiple teams in an intense deadline-driven environment.
- Writing and analytical capabilities commensurate with production of management-ready documents and other work products.
- Demonstrates proven impact and influence skills to engage both business and cross-functional team members.
- Fosters an environment based upon responsibility and accountability to drive execution.
- Must be operationally savvy, action-oriented, and continuously

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