Technology Specialist

5 months ago

Oakville, Canada Town of Oakville Full time

**Employment Status**:Permanent Full-Time (CUPE 5348)
**Hours**: 35 hours per week
**Primary Location**:Central Branch. Will be required to drive to multiple locations to complete work.

Are you passionate that libraries must find new ways to engage the community through our digital spaces that support learning, social and community development, creativity and innovation? If you answered YES, then join us as we continue to revolutionize our technology to meet both the needs of the Library and its customers. In this role, you will support Oakville Public Library’s mandate to Inspire Oakville through technology.

**What you'll do**
**As a Technology Specialist you will**:

- Work in partnership with Library staff and Town of Oakville IT to ensure the library business needs are being met and supported by current technology solutions including web platforms, or to implement new technology solutions that address these needs.
- Identify, plan and coordinate the delivery of technology training for all staff
- Make recommendations to improve services and work flow between staff/customer and Library technology solutions
- Liaise with Town IT staff to troubleshoot technology related issues.
- Evaluate and recommend new technologies for service improvement
- Elicit feedback from all levels of staff to identify technology issues that impede their ability to provide the high levels of Customer service and work with IS to create/update processes to resolve
- Develop and maintain all procedures and documentation related to library technologies, including training documents
- Assist in the statistical analysis and evaluation of technology use
- Lead and/or participate in special projects as assigned
- Assist in achieving business plan objectives
- Lead or participate on internal teams and committees
- Maintain transparent and timely communication with departments and staff
- Consult on multiple projects as required

**Is this a good fit for you?**
**We're looking for someone who can**:

- Demonstrate experience with, and aptitude to work on and support various software solutions supporting business needs, understanding of a variety of creative technologies and software (including computer and web design and programming; animation; artificial intelligence; virtual/augmented reality)
- Build and maintain strong relationships with internal and external stakeholders
- Demonstrate experience in designing and delivering in-house training
- Be a change agent by effectively translating and supporting change to OPL staff
- Work independently as well as within a team environment
- Demonstrate strong written and verbal communication skills
- Manage projects effectively
- Review business processes and customer needs that require technology and develop business requirements and process improvement solutions.
- Manage multiple priorities simultaneously
- Deliver excellent service to customers of all ages by adhering to the library’s customers service pledge and being in compliance with AODA’s Customers Service Standard
- Communicate effectively with a variety of audiences and individuals from diverse backgrounds
- Prioritize multiple tasks, complete work and follow up on outstanding items in a timely manner
- Be detail-oriented and accurate

**Your experience and educational background**:

- Bachelor’s degree in information technology or computer science with significant experience in a service environment or MLIS degree with significant experience working in a technology-related library role
- Minimum 5 years’ experience supporting library related technologies such as Integrated Library System/Discover layer (SirsiDynix preferred), Library website, and RFID technologies or equivalent experience within an IT related function
- Experience in CSS, HTML and JavaScript is an asset
- Valid driver’s license and reliable transportation

**Who are we?**
Oakville Public Library strives to fulfill our mission of cultivating discovery and creativity in every phase of life. We are focused on exceptional customer service to meet the needs of the children, youth, adults, and seniors utilizing our physical or online services. We continue to be agile in our mandate to meet the needs of the residents of Oakville.

**What's it like to work at Oakville Public Library?**
It's challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, we commit to providing access to tangible resources and programs that inspire, encourage, and provoke thought for the residents of Oakville.

A Security Clearance Check will be required for all employees and volunteers of the Oakville Public Library. Successful applicants must submit the Security Checks (dated within the last six months) prior to or on the first day of employment.

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