Houseperson/room Attendant

3 weeks ago

Edmonton, Canada Nova Hotels Full time

The **Chateau Lacombe Hotel in Edmonton** is currently looking for a **HOUSEPERSON/ROOM ATTENDANT **who is willing to work 24 - 40 hours per week**.
***:
The Room Attendant is responsible for ensuring the guest rooms are cleaned and maintained in a timely and thorough manner to maximize the highest degree of guest satisfaction. Must be passionate about serving others and working as a team with associates from all departments. Ensuring all guest areas are cleaned and maintained to the standards set by the hotel using the correct cleaning techniques and cleaning agents.

**Responsibilities and Essential Duties**:

- Follows all established and future housekeeping Standard Operating Procedures.
- Ensures guest satisfaction by cleaning and servicing the assigned guest rooms or areas according to established standards and standard operating procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash etc. Includes cleaning of room refrigerator, microwave, coffee maker, etc.
- Monitors and control supplies and amenities and minimizes waste within all areas of housekeeping.
- Reports, turns in, and/or logs all lost and found items according to established procedures.
- Reports all concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the appropriate leader.
- Maximizes job efficiency and ensures a neat and orderly appearance by maintaining and stocking carts.
- Maintains and cleans guest floor hallways.
- Cleans and maintains vacuum cleaner on a regular basis.
- Assists in the removal of trash, recyclables and dirty linens as directed.
- Guest rooms contain a washroom, one or two beds, and some rooms contain a fridge and microwave
- Adheres to all Hotels standards, including Hygiene and Grooming, Health and Safety, Security, Fire Safety
- Provides exceptional guest service at all times.
- Ensures customer concerns are addressed in a timely and professional manner.
- Other projects/duties as assigned.

**We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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