IT Support Technician- Temporary
4 weeks ago
**IT SUPPORT TECHNICIAN- TEMPORARY**
**JOB DESCRIPTION**
Reporting to the Manager of Technology, the Information Technology (IT) Support Specialist assists in onsite and off-site information management and computing systems providing enterprise-wide IT support for all departments and all levels of staff.
**SOCIETY PHILOSOPHY**
PHS Community Services Society provides housing, harm reduction, health promotion and health care to vulnerable communities. Our supportive housing and low barrier programs provide refuge, services and advocacy for those who are homeless or poorly served elsewhere due to their physical health, mental health, behaviour, substance use, or involvement with the criminal justice system. Our work is grounded in honouring self-determination and providing as much choice of therapeutic treatments as possible within a trauma-informed continuum of care. We foster an environment which accepts and looks to the good in each member. PHS is a renowned innovator and a leader in harm reduction and health care for marginalized communities. PHS Housing actively seeks to find an alternative to eviction in every situation.
**KEY RESPONSIBILITIES**
The job includes, but is not limited to, the following:
- Assisting staff with the installation, configuration and ongoing usability of desktop & laptop computers, mobile devices, peripheral equipment and software either remotely or on-site.
- Identifying, anticipating and isolating and resolving hardware and software problems.
- Escalating issues (when required) to the appropriately Technician, Manager or external Vendor (if applicable).
- Applies diagnostic utilities to aid in troubleshooting.
- Troubleshooting software and hardware used and supported by PHS.
- Diagnosing and repairing hardware issues, including laptops, desktops, mobile phones and other electronic devices.
- Accessing software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Creates and contributes to technical support documentation and reports, such as user guides, manuals and procedures.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Setting-up new equipment according to policies and standards.
- Other duties as required.
**QUALIFICATIONS / EXPERIENCE**
- Knowledge of Computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers and mobile devices
- Solid customer service, interpersonal and communication skills, both written and verbal
- Ability to remain calm in high-pressure emergency situations
- Able and willing to learn new as well as existing technologies
- Knowledge of procedures for installing, configuring, upgrading, troubleshooting, and repairing applicable software, hardware and peripherals
- Strong understanding of the IT principles & practices, hardware and software related to the installation, maintenance, and troubleshooting of small to medium-sized IP Networks
- Experience with Mac OS X & iOS Platforms required
- Apple Certified Mac Technician (ACMT) certification an asset
- Windows support experience an asset
- Experience with A/V equipment and Access Control & Camera systems an asset
- Strong understanding and experience implementing techniques for explaining technical concepts and procedures to non-technical users
- Experience with installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware
- Ability to accomplish tasks, rganizes own work, sets priorities and meets critical time deadlines
- both self-directed and in teams
- Using initiative and independent judgment within established guidelines and procedures;
- Communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information
- Diploma or Bachelors Degree related to Networking or Systems Administration an asset
- 3 -5 years of related professional experience
- ITIL Certification an asset
- Other certifications (CompTIA, Microsoft, etc.) an asset
**TERMS OF EMPLOYMENT**
**This is a temporary, unionized, regular full-time position** available until the return of the incumbent.
**Schedule**:Monday to Friday 9:00am - 5:00pm
**Location**: 20 West Hastings Street, Vancouver
**Start Date**: ASAP
**CBA**:Community Subsector Association (CBA); **Union**:CUPE 5536
**Grid**:42, Step 2
**HSCIS NO.**: 80490
**How to apply**
**Salary**: $39.72 per hour
**Benefits**:
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- IT support: 3 years (preferred)
- MacOS: 1 year (preferred)
- iOS: 1 year (preferred)
Licence/Certification:
- ITIL Certification (preferred)
Ability to Commute:
- Vancouver, BC V6B 1G6 (required)
Work Location: In person
-
IT Support Technician- Temporary
6 days ago
Vancouver, Canada PHS Community Services Society Full time**IT SUPPORT TECHNICIAN- TEMPORARY** **JOB DESCRIPTION** Reporting to the Manager of Technology, the Information Technology (IT) Support Specialist assists in onsite and off-site information management and computing systems providing enterprise-wide IT support for all departments and all levels of staff. **SOCIETY PHILOSOPHY** PHS Community Services...
-
Temporary Full Time IT Support Technician
1 week ago
Vancouver, BC, Canada Western Canada Marine Response Corporation Full timeWestern Canada Marine Response Corporation (WCMRC) is a Transport Canada certified Response Organization, whose mandate is to ensure there is a state of preparedness in place and to mitigate the impact when an oil spill occurs. This includes the protection of wildlife, economic and environmental sensitivities, and the safety of both the responders and the...
-
Vancouver, Canada WASH Multifamily Laundry Systems Full timeSpecial Projects Install Technician, Temporary page is loaded Special Projects Install Technician, Temporary Apply locations Canada - Vancouver time type Full time posted on Posted 30+ Days Ago job requisition id R-2024-116 WASH is a company that our customers depend on to keep them going so they can provide valuable...
-
Special Projects Install Technician, Temporary
4 weeks ago
Vancouver, BC, Canada WASH Multifamily Laundry Systems Full timeSpecial Projects Install Technician, Temporary page is loaded Special Projects Install Technician, Temporary Apply locations Canada - Vancouver time type Full time posted on Posted 30+ Days Ago job requisition id R-2024-116 WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA...
-
Support Technician
8 hours ago
Vancouver, Canada Quicktech Full timeROLE : Support Technician - Entry Level DESCRIPTION: Quicktech is looking for a full-time Technical Support Technician at the Entry Level to join our current talented team of technicians in Vancouver MISSION : To provide prompt, educated and courteous support resolving the clients' first level technical issues, escalating when it is beyond your...
-
IT Support Technician
7 days ago
Vancouver, Canada Venture Computers of Canada Inc. Full timeSalary: **Venture IT Managed Services: Join Our Dynamic Team!** At Venture, we pride ourselves on three decades of dedicated service in IT management. We've consistently empowered businesses with our philosophy of delivering seamless IT services. With robust experience across financial, legal, advisory, and manufacturing sectors, we've honed our expertise...
-
Library Technician
1 month ago
Vancouver, Canada Langara College Full timeInterested in a career at Langara College?_ Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply! Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with...
-
IT Support Technician
1 month ago
Vancouver, Canada STEMCELL Technologies Full time**Job Description Summary**: STEMCELL is looking for an IT Support Technician to join our team. You will be responsible for the day-to-day support of end-user IT equipment and cloud-based apps and tools used by STEMCELL staff. This is a varied role, including support of cloud apps and services like Google Workspaces, common end-user IT equipment (Windows,...
-
Support Technician Specialist
4 weeks ago
Vancouver, Canada Quicktech Full timeROLE : Support Specialist DESCRIPTION: Quicktech is looking for a full-time Support Specialist at the Intermediate Level (Tier 2) to remotely join our current talented team of technicians in Vancouver MISSION : To provide prompt, educated and courteous support resolving the clients' first and second level technical issues. You will also act as an...
-
Desktop Support Technician
1 month ago
Vancouver, Canada Teck Resources Limited Full timeThe Desktop Support Site Support role (known as the Technician) at Teck Resources is a Tier 2 end user support position. As the title suggests, this role involves in-person support and is expected to be carried out on-site throughout the week, with no remote-work or work from home capability to be expected. The core responsibilities of this role encompass a...
-
Photo and Exhibitions Technician
1 month ago
Vancouver, Canada University of British Columbia Full timeStaff - Union Job Category CUPE 116 Job Profile CUPE 116 Salaried - Research Assistant /Technician 3 Job Title Photo and Exhibitions Technician - Auxiliary/Sessional CUPE116 Department Studio Support Students | Department of Art History, Visual Art and Theory Compensation Range $4,618.00 - $5,036.00 CAD Monthly Posting End Date December 7,...
-
Help Desk Technician
4 weeks ago
Vancouver, Canada Umbrella IT Services Full timeUmbrella I.T. Services is a growing managed service provider that has been in business for 9 years. We help our clients leverage technology to meet their unique goals. We focus on building and maintaining long-term relationships with our clients by providing them with pro-active, process-based I.T. services that they can rely on while developing their own...
-
Vancouver, Canada PHSA Full time**Pharmacy Systems Application Support Technician** BC Cancer Agency Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is...
-
Computer Network Technician
1 month ago
Vancouver, Canada Teg Bains Specialists Inc. oa TBITS IT Specialists Full timeAbout us: TBITS is a high quality, multi-platform integrated Managed IT provider with local representation in the Greater Vancouver area and on Vancouver Island, and remote support across North America. Offering Cloud-based solutions and a variety of technological services, the company supports a variety of industries. Our business address: 10160 Springmont...
-
Pharmacy Technician
3 days ago
Vancouver, Canada PHSA Full time**Pharmacy Technician** BC Cancer Vancouver, BCThe Pharmacy Technician operates in accordance with the competency guidelines and scope/standards of practice for Pharmacy Technicians as outlined by the College of Pharmacists of British Columbia and relevant legislation, and according to organizational policies, procedures, standards and unit specific...
-
Computer Network Technician
4 weeks ago
Vancouver, British Columbia, Canada Teg Bains Specialists Inc. oa TBITS IT Specialists Full timeAbout us: TBITS is a high quality, multi-platform integrated Managed IT provider with local representation in the Greater Vancouver area and on Vancouver Island, and remote support across North America. Offering Cloud-based solutions and a variety of technological services, the company supports a variety of industries.Our business address:10160 Springmont...
-
Pharmacy Technician
6 days ago
Vancouver, Canada Island Health Full timeOpportunities are available across Vancouver Island! Are you someone who enjoys a career in health care? Island Health is seeking Pharmacy Technicians who want to showcase their knowledge, skills, and abilities in a dynamic, evolving environment. Come join our patient-focused Pharmacy team who are compassionate and dedicated to providing a high level of...
-
Mechanical Technician/Millwright
1 week ago
Vancouver, BC, Canada Workforce Temporary and Permanent Staffing Solutions Full timeRed Seal Millwright ($48 to 52 per hour) Hours : Full Time Relocation : No We are seeking an experienced, Red Seal Millwright for a highly successful, industry-leading company in the food industry. The maintenance technician will be responsible for troubleshooting, diagnosing, and repairing or replacing all processing equipment, pumps, conveyors,...
-
Hospital Pharmacy Technician
3 weeks ago
Vancouver, BC, Canada Fraser Health Full timeThe salary range for this position is CAD $34.Why Fraser Health? Are you motivated to join a dedicated team of health care providers in this dynamic and rewarding role? Get to know Lower Mainland Pharmacy Services: We are a collaboration of four premier health employers Fraser Health, Provincial Health Services, Providence and Vancouver Coastal Health...
-
Pharmacy Technician
4 weeks ago
Vancouver, Canada PHSA Full time**Pharmacy Technician - CST Sustainment** BC Cancer Vancouver, BC The Pharmacy Technician operates in accordance with the competency guidelines and scope/standards of practice for Pharmacy Technicians as outlined by the College of Pharmacists of British Columbia and relevant legislation, and according to organizational policies, procedures, standards and...