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Terminal Coordinator

7 months ago

Vancouver, Canada Vancouver Airport Authority Full time

**Position overview**

Are you a positive self-starter interested in supporting change in a dynamic and changing environment? We have an exciting and dynamic opportunity for a permanent, full-time Terminal Coordinator (Terminal Operations Delivery) to join our Readiness and Delivery team.

**Key responsibilities include**:

- Support in the implementation and coordination of terminal activities and programs that enable the safe, seamless, optimized, and cost-efficient flow of passengers, bags and planes through the airport.
- Day-to-day coordination to ensure facility or operational process changes are aligned with current practices, mitigate operational impact, and incorporate future needs.
- Lead data collection, audits, performance monitoring, and reporting activities to improve service delivery, and increase visibility into the live operation.
- Lead integrated operational trials to ensure that all facilities, systems, and equipment, and staff are operationally ready.
- Engage in regular communication with internal departments and external stakeholders to promote alignment, balance the needs of groups with competing priorities, and integrate operational readiness.
- Develop operational procedures, briefings,, and training, to achieve desired outcomes.
- Develop contingency plans and manage service delivery change management for irregular operations or planned activities that impact passenger flow within the terminal building.

**Key qualifications include**:

- Lean Six Sigma designation.
- Proven strong analytical abilities to interpret and present complex data from interdependent sources where cause and effect implications require careful assessment.
- Proven ability to formulate decisions often without established guidelines.
- Leadership skills with proven relationship building, facilitation, and negotiation experience.
- Excellent computer skills and proven competency with Microsoft Office 365 programs including SharePoint.
- Strong communication and written communication skills

**Salary Range **:$72,008 to $94,115 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity.

**Who We Are**
YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.