Box Office Supervisor

2 weeks ago

Abbotsford, Canada Abbotsford Arena-AHL ArenaOpsPT Full time

**Position**: Box Office Supervisor

**Department**: Abbotsford AHL & Abbotsford Centre

**Reports to**: Box Office Manager

Are your ready to join the Team? Your Abbotsford Canucks are seeking energetic, passionate individuals who want to be part of the action. We are excited to create memorable moments for our fans and guests of Abbotsford Centre. We can’t wait to meet you

***:
A typical shift includes:

- Supervising Box Office Attendants, providing support and focus to the delivery of exceptional service
- Monitoring Box Office line-up lengths and staff deployments
- Assisting with the onboarding of new employees and providing training and guidance
- Serving the needs of the guests and making necessary operational decisions to ensure guests receive direct, personable service and immediate results
- Communicating appropriate event/guest incidents and reports to Manager and Coordinator
- Performing administrative functions related to income report, seats sold report and balance all accounts
- Other duties as required

**REQUIRED EXPERIENCE AND QUALIFICATIONS**:

- Must be 19 years of age or older
- Experience in a supervisory role in the hospitality and/or service industry
- Physically able to walk up and down stairs, stand for a significant portion of the shift, work in a crowded and noisy environment
- Able to handle periodic lifting requirements of approximately 30 lbs. of weight
- Demonstrated commitment to customer satisfaction
- Excellent interpersonal skills with the ability to interact positively and professionally with a diverse customer base
- Excellent problem solving and crisis management skills while remaining calm, level headed and professional
- A confident, friendly, approachable, and outgoing team player
- Superior attention to detail and strong organizational and administrative skills
- Ability to multi-task under pressure with several staff in a dynamic, face paced environment
- Experience with Ticketmaster systems, including Host and Archtics is an asset

Vancouver, and its neighbouring city, Abbotsford are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique communities. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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