Brand Ambassador, Experience

3 months ago

Toronto, Canada Canada Goose Inc. Full time

Company Description

Canada Goose isn't like anything else. We’ve built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. Our purpose-based platform HUMANATURE and philosophy that humans are a part of nature and nature is a part of us informs everything we do. From the materials we use to the products we make, everything is meticulously crafted and built to last. At Canada Goose we endure any condition, observe every detail, and take the long view in order to keep the planet cold and the people on it warm.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking.

**Job Description**:
**Position Overview**:
The Brand Ambassador, Experience is accountable for creating and providing outstanding experiences that allows customers to continuously conquer the outdoors They will assist in the execution of store functions in relation to customer experience, while ensuring excellence in all areas.

**What You’ll Do**:

- Achieve or exceed personal sales targets and productivity standards
- Build a positive store environment through effective communication, collaboration and partnership with the management team
- Attend and participate in all store meetings, events and product knowledge sessions
- Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
- Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories
- Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement
- Leverage in store elements to provide a memorable customer experience and promote repeat purchase
- Follow all store operating procedures to minimize store shrink
- Handle all Point of sale (POS) transactions in compliance with company standards
- Support in the overall upkeep of physical store maintenance and standards
- Maintain Visual Merchandise directives

**Let’s Talk About You**:

- Minimum 2 years of customer service experience, preferably in the apparel retail industry
- Proven record of successful sales performance
- Previous experience working with affluent and luxury brands in high traffic locations
- Strong time management and multi tasking skills
- Ability to work efficiently in a fast-paced and team orientated environment
- Good understanding of CRM tools/processes
- Excellent communication and social skills
- Basic skills in Microsoft Office, specifically, Word and Excel
- Bonus points for proficiency in another language

Additional Information

All your information will be kept confidential according to EEO guidelines.

**What’s in it For You?**
- A company built on Canadian roots and heritage
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
- Be a part of _CG Gives_. Donation matching and paid volunteer time to help the organizations you care about
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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