User Support Technician

Education: Other trades certificate or diploma
- Experience: Experience an asset
- Computer support specialist
- or equivalent experience
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Work conditions and physical capabilities**:

- Attention to detail
- Sitting
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Judgement
**Long term benefits**:

- Group insurance benefits
**Other benefits**:

- Paid time off (volunteering or personal days)
- Work Term: Permanent
- Work Language: French
- Hours: 35 to 40 hours per week