Food Counter Attendant/ Food Service Counterperson

5 months ago

Edmonton, Canada Tim Hortons oa Daily Signature Ltd Full time

**LESSARD ROAD AREA ( Reference number : DSL-IND8442)**

20108 Lessard Road NW (Morning shift 4a-12pm)

**MEADOWLARK AREA ( Reference number : DSL-IND2358)**

16438 87TH AVENUE (Esso Station)(Morning shift 4a-12pm)

**STOREFRONT JOB DESCRIPTION**

This position involves the execution of Tim Hortons’ standards around people, product, cleanliness and exceptional customer service while on shift.

**Qualifications**:

- Previous experience in a customer service role is an asset
- Reliability and ability to work flexible hours
- Strong communication and interpersonal skills
- Ability to adhere to policies/procedures
- Able to operate effectively as part of a team in a fast paced environment

**Key Responsibilities**:
**Hospitality**
- Demonstrates that customer service is his/her number one priority
- Makes a positive first impression: smiles, makes eye contact, maintains a positive tone of voice and says thank you
- Responds to customers in a friendly manner with an appropriate sense of urgency
- Suggests products, combos or sizes appropriately
- Resolves customer concerns and complaints in a friendly manner
- Communicates showcase needs to the baker and helps merchandise the product
- Keeps the front counter/drive thru area clean, organized, stocked and ready for rush periods
- Follows proper cash procedures

**Policies & Procedures**
- Follows all store policies and procedures (e.g. cash handling procedures, back door policy, break policy, injury & illness reporting policy)
- Reports all accidents, unsafe conditions and security incidents to management
- Maintains a neat, clean and professional appearance, in accordance with the Career Wear policy

**Operations**
- Always follows Tim Hortons standards and guidelines when preparing product for our customers
- Always records coffee times on the pots, and discards expired coffee
- Prepares soups, sandwiches, bagels and accompaniments as required, following the order monitor to ensure accuracy of each order
- Regularly takes temperatures of the required product and records it in the Time & Temperature log
- Supports a clean dining environment through table clean up
- Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Owner or Store Manager

Tasks
- Clean and sanitize items such as dishwasher mats, carts and waste disposal units
- Clear and clean tables, trays and chairs
- Load buspans and trays
- Operate dishwashers to wash dishes, glassware and flatware
- Place dishes in storage area
- Replenish condiments and other supplies at tables and serving areas
- Sanitize and wash dishes and other items by hand
- Keep records of the quantities of food used
- Package take-out food
- Portion and wrap foods
- Prepare, heat and finish simple food items
- Serve customers at counters or buffet tables
- Stock refrigerators and salad bars
- Take customers' orders
- Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances and equipment
- Handle and store cleaning products
- Receive, unpack and store supplies in refrigerators, freezers, cupboards and other storage areas
- Remove kitchen garbage and trash
- Sweep, mop, wash and polish floors
- Wash, peel and cut vegetables and fruit

**Benefits**:

- 50% employee meal discount
- 50% employer contribution towards your premium

**STOREFRONT JOB DESCRIPTION**

**NOC#: 65201**

This position involves the execution of Tim Hortons’ standards around people, product, cleanliness and exceptional customer service while on shift.

**Qualifications**:

- Previous experience in a customer service role is an asset
- Reliability and ability to work flexible hours
- Strong communication and interpersonal skills
- Ability to adhere to policies/procedures
- Able to operate effectively as part of a team in a fast paced environment

**Key Responsibilities**:
**Hospitality**
- Demonstrates that customer service is his/her number one priority
- Makes a positive first impression: smiles, makes eye contact, maintains a positive tone of voice and says thank you
- Responds to customers in a friendly manner with an appropriate sense of urgency
- Suggests products, combos or sizes appropriately
- Resolves customer concerns and complaints in a friendly manner
- Communicates showcase needs to the baker and helps merchandise the product
- Keeps the front counter/drive thru area clean, organized, stocked and ready for rush periods
- Follows proper cash procedures

**Policies & Procedures**
- Follows all store policies and procedures (e.g. cash handling procedures, back door policy, break policy, injury & illness reporting policy)
- Reports all accidents, unsafe conditions and security incidents to management
- Maintains a neat, clean and professional appearance, in accordance with the Career Wear policy

**Operations**
- Always follows Tim Hortons standards and guidelines when preparing product for our customers
- Always records coffee times on the pots,

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