Customer Service/sales Representative
3 weeks ago
Overview:
We are looking for great people to join our team as inbound Customer Service Representatives and work in
**a**
**state of the art office that is centrally located with close/easy transit access at Yonge/Eglinton. **You will proactively identify and offer appropriate solutions that create high customer satisfaction.
Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.
**What we Offer**:
- Work in a state of the art office that is centrally located with close/easy transit access
- Restaurants/Shopping/Amenities within walking distance to the office
- Paid Training
- $17.25 /hr Fulltime
- Employee Referral program - $500.00 for every referral hired
- Excellent medical, dental and benefits plans, Employee Assistance Program
- Great perks on everyday products and services with Canada's leading employee perk program
- Internal career advancement opportunities
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Visit our careers page to see more career opportunities and learn about us
Qualifications:
- Sales experience in a high volume contact centre environment.
- Computer literate with an ability to type 25 words per minute.
- Multi-tasker in a fast-paced, high-energy and dynamic environment.
- Excellent negotiator, listener and a quick learner with great objection handling skills.
- Excellent English language skills.
- Excellent verbal and written communication skills.
- Availability between the hours of Monday to Saturday 9am-11pm.
- High School Diploma or GED.
- Must be 18 years of age or more and legally eligible to work in Canada full-time.
**Responsibilities**:
- Work collaboratively as a team with a goal to achieve a high quality standard.
- Work in a high call-volume contact centre answering an average of 100 calls or more.
- Ability to connect with customers through conversations and provide financial solutions.
- Build trusting relationships with customers understanding their needs.
- Proactively offer appropriate solutions that create high customer satisfaction.
- Exercise patience and empathy that resolve customer concerns.
- Identify and maximize opportunities to cross-sell and up-sell to existing customers.
- Adhere to our client’s policies, procedures and industry compliances.
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