Lab Technician

**The Organization**:
We are a provider of high quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment. We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center.

Our areas of expertise include Nuclear Cardiology, Nuclear Medicine, Cardiology Testing, MRI, PET and Specialist services.

Our Mission: To set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care.

We can offer you a great environment with an outstanding team and the opportunity for learning and growth.

**The Role**:
Are you a patient focused Lab Technician with medical administration experience and excellent written and telephone communication skills?

KMH Cardiology Centres Inc. is growing and we are recruiting for a Patient Care Coordinator/Lab Technician (PCC) for our busy specialist physician practices in **St. Catharines **and **Hamilton.**

The Lab Technician is responsible for providing empathetic and efficient direct or indirect care for patients attending KMH labs:
Under physician direction the Lab Technician:

- Complete patient intakes
- Serve as a liaison between members of the multi-disciplinary team to ensure:

- High standards of quality and optimal management of patient care outcomes
- Ongoing continuous improvement practices to support clinic processes

**The Accountabilities**:

- Patient Intake
- Coordination of daily clinic operations
- Management of Physician orders
- Tasks Management
- Respond to patient enquiries regarding clinical care within 24 business hours
- Manage missed appointments and demonstrate ability to empathize with the complexity and difficulty of each patient when following up on missed appointments
- Inform and educate patients about tests and procedures as requested by physician
- Process prescription renewal requests as directed by physician in collaboration with administrative staff within 24 business hours
- Optimize clinic capacity
- Ensure tasks are completed in a timely manner within pre-defined KPI’s for team
- Utilize Tableau daily to facilitate KPI attainment
- Foster a collegial, respectful clinic environment

**Minimum qualifications**:

- Lab Technician (certified)
- Medical administration experience

**Required skills and experience**:

- Proven ability to work proficiently in a busy fast paced specialist clinic environment
- Self-directed, detail oriented with an ability to multitask, establish priorities and achieve objectives with mínimal supervision
- CPR
- Strong knowledge of medical terminology
- Excellent verbal and written communication skills
- Superior telephone etiquette
- Strong conflict resolution skills
- Proficiency in technology including MS Office and EMR systems experience
- Excellent time management and organizational skills
- Possesses effective analytical and problem solving skills
- Able to deal with sensitive information with a high degree of diplomacy
- Team orientation
- The ability to provide coverage at two KMH labs: KMH St. Catharines and KMH Hamilton

We are a progressive organization with a team that is passionate about healthcare. Our team is comprised of clinical, clinical support and business roles with an entrepreneurial approach. The Lab Technician team takes pride in our patient focused environment and works very closely with other service and clinical teams at KMH.

This is a full-time role scheduled for 5 days and 37.5 hours per week (between _Monday-Saturday_) during the hours of 8.30 a.m.4.30 p.m.

This position reports to the Team Lead: Specialist Practice.

We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives and the opportunity for growth.

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift

Licence/Certification:

- Lab Technician license (preferred)

Work Location: In person