Crisis Counsellor

**ABOUT US**

SOAR Community Services Brantford has been an established part of the community for more than 50 years, and is accredited for our excellence in serving children, youth, adults, and families.

**Our Values**

These aren’t just “lip-service” to us - we work and live by them. If you do, too, we want to talk to you
- Inclusive - we value everyone and their unique perspectives and journeys
- Compassionate - we care about our clients, our staff, partners, and the communities we serve
- Collaborative - we work together to support our clients and community
- Integrity - we hold ourselves accountable and are fair, trustworthy, and dedicated to our mission to empower people to achieve their vision of independence, health, and wellbeing
- Innovative - we are open to change and continuous improvement
- Genuine - we are honest, respectful, and authentic with our clients, each other, and our partners
- Optimistic - we believe that everyone can accomplish their goals

**JOB RESPONSIBILITIES**

The Crisis Phone and Walk-in Services provide immediate support and/or counseling for individuals experiencing mental health, addictions, or situational crisis for all ages. The Crisis Counsellor will assess each situation to determine the best way to help.

As a Crisis Counsellor for our phone and walk-in services, you will respond to client needs by:

- Providing risk assessments and referrals
- Conducting crisis intervention and stabilization
- Offering solution-focused counselling
- Liaising with resources, supports and referral sources.
- We are also a partner agency with 9-8-8, Canada’s official three-digit national helpline for suicide prevention and emotional distress. This new service is available 24/7/365 and accessible to everyone from coast to coast to coast. The Crisis Counsellor will provide immediate assessment and support to individuals who call the 9-8-8 call line.

**Hours of work**: 37.5 hours per week. 8 am-4 pm and 4 pm-12 am, bi-weekly rotation

**PLEASE NOTE**: Contract ends December 19, 2025

**COMPENSATION AND BENEFITS**

Hourly wage: starting at $24.74 plus shift premiums and benefits

**The Perks**
- A Fitness Benefit for gym memberships, exercise equipment and lessons for various physical activities for all staff and their families
- An Employee Assistance Plan for all staff and their families
- Paid Time Off for all staff, including Wellness Hours
- Fun events for all staff
- Participation in RSP/TFSA plans for all staff, with Agency pension match for Full Time and eligible Part Time staff
- Group health, vision, dental and travel insurance plans where premiums are 100% paid by the Agency for Full Time staff
- An Agency committed to ensuring your physical and mental health/safety is paramount

**REQUIREMENTS AND QUALIFICATIONS**
- College diploma in the Human/Social Services field, with a University Degree in a related Social Sciences preferred
- Minimum of 2 years’ counselling experience in an Addictions and/or Mental Health setting, with specific experience working with individuals in crisis situations
- Proficiency in MS Office and familiar with databases
- Access to reliable transportation
- Able to manage frequent exposure to direct traumatic stress

Start date: as soon as possible

Reference: PT Crisis Counsellor

**Job Types**: Full-time, Fixed term contract
Contract length: 19 months

Pay: From $24.74 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- Employee assistance program
- On-site parking
- Paid time off
- Wellness program

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed

**Education**:

- DCS / DEC (required)

**Experience**:

- counselling: 2 years (required)

Work Location: In person

Application deadline: 2024-05-13