Scrum Master

**PBC Solutions is looking for a full-time Scrum Master to join our team**

**Who is PBC Solutions?**
PBC Solutions Ltd. is a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross). Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners Advanced Solutions (which is our information management employer), NTT DATA, and EY.

Starting in the spring of 2023, PBC Solutions will administer Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs.

**Position Summary**

Under the broad managerial direction of the Project Lead or Business Operations Lead, coordinates the work of multiple cross-functional teams working within the Scaled Agile Framework methodology to ensure the effective execution and delivery of program, product and service objectives. Represents assigned multi-functional teams in Scrum meetings and facilitates the smooth flow of information to address dependencies, risks and impediments affecting optimal team delivery. Collect and manage measures to support tracking and optimization of PBCS Delivery practices. Provides regular updates to Business Owners on team metrics, facilitates planning events and makes recommendations concerning team capacity to deliver on stakeholder expectations.

Primary Duties

**Agile Team Facilitation**
- Within the vision, roadmap and work backlog established by the Business Operations Lead, coordinates the work of multiple cross functional teams working within the Agile methodology through adherence to the standardized procedures and tools to ensure the effective execution and delivery of program, product and service objectives by:

- encouraging continuous improvement in team approaches to quality, predictability, workflow and speed of delivery;
- tracking, maintaining and reporting on team performance related to quality, predictability, delivery times and achievement of business objectives;
- consulting with the Business Operations Lead at the outset of team initiatives to provide input on the refining and sizing of features and enablers for each program increment based on an assessment of team capacity, and to gain awareness of the product work backlog;
- confirming outcomes with business owners;
- facilitating Agile team planning sessions for each program increment and promoting understanding of the Business Operations Lead and Business Owner’s business contexts, functional requirements, acceptance criteria and user stories;
- coordinating the team’s program increment planning; scheduling and coordinating the execution of daily team huddles to track team progress throughout all stages of delivery, promoting team commitment towards achieving goals and communicating organizational and technical procedure changes impacting the program, product or service undergoing enhancement or development;
- identifying specific roadblocks encountered by the team and facilitating group discussion and team plans concerning their removal including formal Decision Records as required;
- coordinating preparation for and execution of internal and external presentations made by team members such as System Demos, Inspect and Adapt workshops, and other related Agile ceremonies;
- introducing tools to enhance team collaboration such as rules of Scrum, Work in Progress (WIP) limits from Kanban, and other process rules for consideration and adoption by the team;
- monitoring status of work and escalating situations with impacts external to team operation such as priorities, timing and resources to the Business Operations Lead and stakeholders for resolution;
- facilitating formal team retrospectives at the conclusion of iterations to identify what went well in the execution of iteration activities, the barriers encountered in activities and processes, how best to overcome challenges and generally improve team performance going forward.

**Cross-Organizational Coordination with Other Agile Teams**
- Represents each of the assigned multifunctional teams in meetings, facilitates the smooth flow of information between teams and ensures key information affecting each iteration is communicated to all participants where interdependencies exist. Maintains awareness of dependencies and interdependencies affecting parallel teams.

**Business Operations Lead**
- Collects, analyzes and provides regular updates to the Business Operations Lead on team performance metrics. Participates in active discussion and debriefs with the Business Operations Lead throughout all increments to facilitate the team’s objectives and to incorporate the Business Operations Lead’s feedback and observations in addressing backlogs. Provides insights and recommenda