Guest Service Manager

3 weeks ago

Sherwood Park, Canada Four Points by Sheraton & TownePlace Suites by Marriott Sherwood Park Full time

Job description

Key Responsibilities of a Guest Service Manager

Guest service manager focuses on the client's needs and requirements and ensures that they are being fulfilled. He/she implements various strategies that will help in improving the hotel facilities that will eventually lead to an increasing number of customers. He/she makes sure that effective guest strategies are designed so that exceptional services can be provided to the visitors. To get a better understanding, here is a detailed description of the key responsibilities that need to be performed by a guest service manager:

- To ensure that the guests are being escorted properly and that they have been directed to the requested rooms after proper completion of the check-in procedures
- To manage and adjust the labor and staff requirements so that all the daily activities are executed in an appropriate manner
- To ensure that the security system is properly functioning and that it is in good working condition, and to ensure that the hotel environment is safe and secured
- To oversee and assist the staff members in providing better customer service and to resolve the customer complaints as well as attend to their special requests
- To keep a track of the inventory supplies and make requisitions according to the requirements, to keep updated reports on the relevant data so that it can be presented during the meetings or whenever requested
- To keep tabs on the availability of the staff members, especially during the peak season and make subsequent arrangements for hiring the new staff members and training them according to the requirements
- he/she constantly interacts with the visitors so that he/she is well updated on what exactly are the expectations of the incoming guests.
- He/she also becomes aware of the issues faced by the customers and makes sure that better solutions are offered to them.
- He/she keeps tabs on statistics related to room occupancy and their rates, ensures that all the activities are carried out within the given budget standards.
- he/she is responsible for taking care of the guests and providing them with the best hotel amenities and facilities to ensure that they remain content and satisfied.

Essential Skills
A great deal of responsibility lies on the shoulder of a guest service manager.
- To ensure success, he/she must be able to demonstrate excellent organization and time management skills.
- He/she should have excellent leadership skills and should be able to supervise and train the staff members that have been newly appointed.
- He/she should be flexible and adaptable to different changes and have good decision making skills.
- He/she should be goal oriented to achieve the business goals and objectives.
- He/she should have strong interpersonal communication skills and should be able to handle pressure situations.

**Salary**: $40,000.00-$42,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Hotel & Accommodations Guest Services Staff: 4 years (preferred)
- customer service: 4 years (preferred)

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