Service Technician

4 months ago

Brossard, Canada Canada Computers Inc. Full time

_**Canada Computers & Electronics**_ _is a retailer of personal computers, IT and components, and consumer electronics. We strive to provide customers with the best products at the best value that the computer retail world can offer. The key to our success resides in the constant improvement of business practices, as well as a knowledgeable and passionate team of people who go beyond expectations while maintaining the trust and confidence of our customers. We offer competitive wages and benefits with lots of opportunities for advancement_

**Position overview**

We are currently hiring a **Service Technician** for our store located in **Brossard**

The service technician will support the company goal of providing top class service to all customers for conducing services and repairs to laptops, computers, and related items. The daily tasks will include, but not limited to, the assembly and testing of computers, peripherals, and displays both sold by the company, or being asked to review for faults. You will possess excellent problem-solving skills related to computer hardware and software, understand the importance of driving success in a timely manor. The incumbent will be responsible for carrying out repairs, following internal processes and procedures related to daily work, ensuring all documentation is up to date, maintain a high degree of customer satisfaction, drive improvements, and act in a safe manor.

**Responsibilities**:

- Build, test, and service all products
- Assess and report back on findings on a case-by-case basis
- Locate root cause of custom concerns and recommend actions
- Install and configure software, hardware, drivers, and BIOS related items
- Provide sales support and technical guidance
- Must be willing to work evenings and/or weekends depending on shifts

**Qualifications/ Key Competencies**:

- Must be able to read and speak English fluently, additional languages considered and asset
- Hand soldering skills highly preferred and considered an asset (SMT / board level repairs)
- Understanding of computer hardware assembly and setup (includes but not limited to BIOS setup, Windows installation / automation, device interfaces)
- Ability to repair laptop (LCD, mainboard, components)
- Able to work well under pressure
- High attention to detail
- Proficient in Microsoft Office suite (Word, Excel, Power Point, Outlook)
- Analytical decision-making skills
- Strong problem solving and troubleshooting skills
- Able to work independently and within a group
- Strong team player
- Continual Improvement mindset
- CompTIA A+ certification considered an asset
- ITIL certification considered an asset
- Soldering skills on board-level-component is an asset

**Experience and Education Requirements**:

- Must be able to legally work within Canada (no job sponsorship)
- At least 3 years experience within the repair industry
- At least 5 years building computer systems (formal or informal)
- A minimum of High School / GED required

**Description de poste**
**Canada Computers & Electronics** est un détaillant d'ordinateurs personnels, de composants informatiques et d'électronique grand public. Nous nous efforçons de fournir à nos clients les meilleurs produits au meilleur rapport qualité-prix que le monde de la vente au détail d'informatique peut offrir. La clé de notre succès réside dans l'amélioration constante de nos pratiques commerciales, ainsi que dans une équipe compétente et passionnée qui dépasse les attentes tout en maintenant la confiance de nos clients. Nous offrons des salaires compétitifs et des avantages avec de nombreuses opportunités d'avancement

**Aperçu du poste**

Nous recrutons actuellement un **Technicien de Service** pour notre magasin situé à **Brossard**

Le **technicien de service** soutiendra l'objectif de l'entreprise de fournir un service de première classe à tous les clients en effectuant des services et des réparations sur des ordinateurs portables, des ordinateurs et des articles connexes. Les tâches quotidiennes incluront, mais sans s'y limiter, l'assemblage et le test d'ordinateurs, de périphériques et d'écrans vendus par l'entreprise, ou soumis pour détection de pannes. Vous devrez avoir d'excellentes compétences en résolution de problèmes liés au matériel et aux logiciels informatiques, comprendre l'importance de réussir dans les délais impartis. Le titulaire du poste sera responsable d'effectuer des réparations, de suivre les processus et procédures internes liés au travail quotidien, d'assurer la mise à jour de toute la documentation, de maintenir un haut degré de satisfaction client, de favoriser les améliorations et d'agir en toute sécurité.

**Responsabilités**:

- Assembler, tester et entretenir tous les produits
- Évaluer et faire un rapport sur les conclusions au cas par cas
- Identifier la cause principale des problèmes des clients et recommander des actions
- Installer et configurer les logiciels, le matér

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