Bilingual IT Specialist Level Ii- On Site

2 weeks ago

Boucherville, Canada Liftow Limited Full time

**About Liftow**

Liftow is the largest Toyota Forklift dealership in North America, established in 1960. With Toyota being ranked #1 forklift in the world and our values, our mission at Liftow is to provide our clients with the most exceptional material handling equipment, products, training, and customer service in the industry. Liftow Canada operates full-service branches in ON, QC, NB, NS, NL and P.E.I.

**Liftow Offers**
- Competitive salary
- 3 weeks’ vacation
- Employer paid benefits such as: medical insurance, dental, vision, disability coverage, life insurance and more
- Paid Sick Days
- RRSP Match
- Advancement opportunities
- Extensive hands-on Training program

**Position Summary**

The IT Specialist provides day-to-day information technology support to all users within the company for their computer, phones, cell and printer needs, issues and/or questions.

**Specific Accountabilities**
- Answer IT support phone line and assist employees
- Manage ticket queue for employee requests
- Perform computer, printer, phone and networking setups
- Set up of new computers for employees
- Provide training as required on computer systems
- Hardware upgrades as required for computers and cell phones
- Telecom Administration
- iPhone setup/troubleshooting
- Review monthly reports, distribute them and request credits where applicable
- Ensure accounts are provisioned correctly
- Complete orders and activations for cell phones

**Qualifications**

**Education & Work Experience**

Requires the completion of Bachelors or a level 2&3 college diploma in Information Technology. Previous work experience of 2-3 years in a similar role is required.

**Competencies and Skills**
- Ability to work as an independently as well as in a team environment
- Advanced knowledge of Microsoft Office products
- Proven ability to multi-task
- Customer service focus
- Excellent verbal and written communication skills
- Organizational and time management skills

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$70,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Help desk: 1 year (required)
- Software troubleshooting: 1 year (required)
- level 2 IT: 1 year (required)

**Language**:

- French (required)

Work Location: One location

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