Salon assistant Manager

**SALON ASSISTANT MANAGER (FUZZ WAX BAR)**

**OVERVIEW**

**Who We Are**: Fuzz Wax Bar is Canada's leading provider of membership-based wax services. We are experts in our craft and continually elevate the industry standard through transparent and supportive client experiences. Our company has 13 locations across Canada with great expansion plans in progress.

**A Little Bit About Us **Jessie Frampton and Florence Gaven Rossavik founded Fuzz Wax Bar in 2012 with just sweat and tears, and unlimited dreams; Since then Fuzz has grown every year on the key principles they established. We champion a professional organization that emphasizes excellence at every level, focusing on in-store experiences and customer service. Our staff is our greatest asset, and a large amount of the success of Fuzz Wax Bar is the result of the talented and highly dedicated employees who set the standard for service and quality within the waxing space.

At Fuzz, we have remained committed to being a place where we support one another no matter what, focus on positive solutions and go to work every day loving what we do and the people we do it with.

**The Role** The Assistant Manager at Fuzz Wax Bar is a passionate leader who is always seeking continuous improvement and is excited to take on all aspects of the customer experience, including store operations, training, employee management, visual merchandising, and asset protection. They are someone who likes to take on new challenges and is excited to assume all managerial duties. Does this sound like you? We'd love to hear from you

**RESPONSIBILITIES**
- Coaching, and motivating your team to drive sales and deliver exceptional customer experience
- Ensuring high levels of customer satisfaction by being knowledgeable on all products and services offered, and teaming up with the team to provide outstanding service from start to finish
- Delivering sales, customer experience, merchandising, visual, loss prevention, inventory management and operational excellence
- Acts as a partner between members, clients, Frontlines, Fuzzologists and store leadership
- Be a schedule master and optimize appointment bookings to increase location efficiency
- Keep updated on new training and policies changes and be willing to be agile on learning and implementing new processes
- Maintains an awareness of all things Fuzz, from marketing initiatives, member’s perks, policies and procedures, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment 

**QUALIFICATIONS**
- Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and wax-care products and services
- Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing service environment
- Ability to report on results and to coach and empower team to success
- Ability to work without necessary supervision and deliver high results
- Strong cognitive skills, including decision making and financial analysis
- High level of ethics, values, integrity, and trust
- Flexible availability - Fuzz wax bar operating hours are generally 7am to 9pm - Schedule requires a minimum of 2x opening shifts and 2x closing shifts every week and requires working on weekends

**WHAT FUZZ OFFERS**
- Salaried full-time position with competitive wages 
- Predictable schedule, thanks to a membership-based clientele
- Employee health benefits program 
- Complimentary waxing  
- 20% off Fuzz products and all other retail 
- Fuzz employee referral program
- Full Fuzz training and ongoing learning 
- Professional growth opportunities

**Job Types**: Full-time, Permanent

**Salary**: $36,000.00-$40,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Retail Management: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person