Junior Operations Coordinator and Tour Guide

4 weeks ago

Vancouver, Canada Discover Canada Tours Full time

**Junior Operations Coordinator and Tour Guide**

**Position**:Junior Operations Coordinator and Part Time Tour Guide

**Term**:Full time

**Level**: Entry Level

**Reporting to**:Operations Manager

**Closing: May 22nd, 2023, June 1st, 2023**

**COMPANY OVERVIEW**

Discover Canada Tours specialises in providing the best experiences in Western Canada through continuously developing innovative year-round tours. We focus on adventurers of all ages by committing to provide our guests with unforgettable, authentic travel and sightseeing experiences for the best value. Our objective is to share our love of Canada with the world Our adventurers are always our top priority and we strive to give each and every adventurer “the time of their lives”.

Founded as a division of Uniglobe Specialty Travel Ltd. in 2005, DCT is a local family owned and operated business located in downtown Vancouver. Over the years we have evolved to accommodate a diverse array of adventurers from all corners of the world. Our portfolio of brands under Discover Canada Tours include: Discover Canada Student Adventures, Destination Snow, West Trek, West Trek Social Club, and most recently Discover Vancouver Tours.

We are looking for passionate people who bring a commitment for excellence and teamwork to join us. We believe in a culture where opening your eyes to the diversity of new places and cultures allows our young and mature travellers to return home with vivid and meaningful memories and new friendships that expand the global community. We believe that culture is the compass to success and so it is woven into everything we do.

**What we offer**:

- Working in a small family company that is constantly innovating and evolving
- Multi-cultural team
- Competitive salary and benefits package
- Annual training - be constantly learning
- An open, friendly and energetic work environment where every voice is heard
- Travel on all of our tours and Fams with our activity suppliers
- Discounts on personal travel
- Team events and excursions
- Opportunity to grow within the company

**Our Core Values**:

- **Live the Adventure**

Work hard, Play Hard attitude to all life’s adventures.
- **Teamwork is dreamwork**

Working as an accountable and collaborative team allows us to achieve the impossible. When our goals are achieved we celebrate together
- **Go the extra mile**

Our Adventurers come first so we aim to give them the “time of their lives” on our trips. We are committed to going above and beyond to achieve this belief.
- **Have fun doing it**

We believe in the importance of a well balanced and healthy lifestyle. Life is an adventure and we should be having a fun time living it.
- **Be good, do good**

The Giving Back Pledge: We are committed to initiatives benefiting society, the environment, local residents and economy, all while preserving the destinations in which we travel.

**JOB DESCRIPTION**

Reporting to the Operations Manager, the Junior Operations Coordinator will be primarily responsible for ensuring assigned tour preparation requirements are met. You will assist the team with tour coordination, creation and logistics of assigned destinations. The Coordinator will interact effectively with all of our suppliers, customers and partners and have the ability to ensure operations requirements and deadlines are met.

**Responsibilities include but are not limited to**:

- Responsible for tour operations of assigned destinations including administration of all hotel reservations, activities, tour details, itineraries, rooming lists, passenger lists, activities, rental lists, waivers, meals, payment follow up, and general administrative tasks.
- Learn your tour destinations inside out which includes travelling on each of your assigned tours
- Keep track of supplier cancellation & information submission deadlines ensuring that they are adhered to and that we do not incur any penalties.
- Support Sales team with any queries regarding and related to current ongoing operational requirements and/or requests from clients.
- Preparation of daily and weekly guide itineraries for assigned destinations
- Ensure activity rates are updated in our booking system and manage them by adding/cancelling as required.
- Assist with loading the tour information of your assigned destination in the booking system, make adjustments where necessary and quality check to ensure all information and prices are correct on the website.
- Administrative duties related to ensuring all the all tour information is updated across all relevant Operational spreadsheets
- Keeping up to date with the Fareharbor booking procedures.
- Assist in answering phones and helping walk-in clients

**Support Duties**
- Weekend departure support and on-call duties on a rotational basis.
- Assistant Tour Guide and Chaperone Roles as Required
- Assist the sales department in answering phones and helping walk-in clients
- Oversee weekday scheduled tour departures as required. *Se

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