Ice Cream Shop Attendant

5 months ago

Hamilton, Canada Hamilton Waterfront Trust Full time

**Job Title: Scoops Ice Cream Shop Attendant**

**Job Summary**:
**Responsibilities**:
1. Greet customers warmly as they enter the shop and provide assistance in selecting ice cream flavours, toppings and other menu items.

2. Scoop ice cream and prepare sundaes, milkshakes, cones, and other treats.

3. Maintain cleanliness and organization throughout the shop, including the serving counter, floorspace and outdoor seating area.

4. Restock supplies, including ice cream, toppings, cups, cones, napkins, and utensils, as needed.

5. Process transactions accurately, including credit/debit cards, and gift cards.

6. Answer customer questions about menu items, ingredients, allergens, and portion sizes.

7. Upsell additional items, such as waffle cones, extra toppings, or merchandise, to increase sales and enhance customer experience.

8. Monitor and maintain proper food safety and sanitation procedures, including storage temperatures, cleaning schedules, and hygiene practices.

9. Work collaboratively with other Team members to ensure efficient service and a positive work environment.

10. Handle customer complaints or concerns professionally and escalate issues to management when necessary.

**Requirements**:
1. Prior experience in a customer service or food service role preferred, but not required.

2. Friendly and outgoing personality with excellent communication skills.

3. Ability to work in fast-paced environment and multitask effectively.

4. Attention to detail and cleanliness in food preparation and serving areas.

5. Availability to work evenings, weekends and holidays.

6. Team player mentality with a positive attitude and willingness to help out wherever needed.

7. Willingness to complete Food Handler Course. (Online)

**Join our Team and be a part of creating sweet memories for our customers at the Scoops Ice Cream Shop**

**Job Type**: Part-time

**Salary**: From $16.55 per hour

Expected hours: 10 - 25 per week

**Benefits**:

- Flexible schedule
- On-site parking

Supplemental pay types:

- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Food Handler Certification (preferred)

Work Location: In person

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