Customer Experience Manager

3 weeks ago

Thunder Bay, Canada Michaels of Canada, ULC. Full time

Store - THUNDER BAY, ON

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omni channel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Major Activities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPI’s and manage your team to achieve their role KPI’s
Plan and lead the execution of the class and in-store events in accordance with Company program
Lead the Omni channel processes
Manage and execute shrink and safety programs
Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Acknowledge customers, help locate product and provide solutions
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross trained in Custom Framing selling and production

Other duties as assigned

Preferred Type of experience the job requires
Retail management experience preferred

Physical Requirements
Ability to remain standing for long periods of time
Ability to move throughout the store
regular bending, lifting, carrying, reaching and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

  • Manager, Customer Experience

    7 days ago

    Thunder Bay, Canada TD Bank Full time

    411546BR Retail Banking - Management Thunder Bay, ON June 12, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Manager, Customer Experience

    7 days ago

    Thunder Bay, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    1 month ago

    Thunder Bay, Canada TD Bank Full time

    403799BR Retail Banking - Customer Service Thunder Bay, ON March 22, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    6 days ago

    Thunder Bay, Canada TD Bank Full time

    406353BR Retail Banking - Customer Service Thunder Bay, ON April 17, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    1 month ago

    Thunder Bay, Canada TD Bank Full time

    411741BR Retail Banking - Customer Service Thunder Bay, ON June 14, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    7 days ago

    Thunder Bay, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    1 month ago

    Thunder Bay, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    1 month ago

    Thunder Bay, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    4 weeks ago

    Thunder Bay, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    4 weeks ago

    Thunder Bay, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Inside Sales/customer Experience Representative

    4 weeks ago

    Thunder Bay, Canada Sarjeant Propane Limited Full time

    **Job purpose** The Inside Sales Representative/Customer Experience Rep will act as a liaison, providing exceptional support and product/service information to our customers, answering questions, and resolving issues to ensure the efficient delivery of propane and related services. This role is also responsible for generating orders and collaboratively...

  • Service Technician Field

    7 days ago

    Thunder Bay, Canada Epiroc Customer Center Full time

    Our team is growing, are you looking for a challenge? We are looking for 2 technicians to join our Field Service Team to support a growing customer. Epiroc is a leading productivity partner for the mining, infrastructure, and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and...

  • PT Customer Experience Manager

    3 weeks ago

    North Bay, Canada Michaels Full time

    Store - NORTH BAY, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Customer Experience Associate

    1 month ago

    North Bay, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Care Representative

    6 days ago

    Thunder Bay, Canada Connect Hearing Full time

    Thunder Bay, CanadaCustomer Care Representative - Thunder Bay - Are you comfortable in a fast-paced retail clinic environment? Are you looking for an opportunity to make a difference?- Are you passionate about providing customer service that exceeds expectations?- If so, we think you belong here at - **Connect Hearing** as a - **Customer Care...

  • Customer / Guest Service Agent

    4 weeks ago

    Thunder Bay, Canada Maintair Aviation Full time

    **_ Our Thunder Bay location is approved under the Rural and Northern Immigration Pilot (RNIP) for International Workers._** **JOB SUMMARY**: Customer Service Representatives (CSR’s) work under the direction of the Station Coordinator and/or Shift Leads and ensure passengers & customers are handled according to specific company policies & procedures....

  • Customer / Guest Service Agent

    1 day ago

    Thunder Bay, Ontario, Canada Maintair Aviation Full time

    Salary: Starting at $17.30/hrMAINTAIR AVIATION SERVICES has a long history of providing safe, customer focused aviation services and as we continue to grow, we are currently seeking candidates for CUSTOMER SERVICE REPRESENTATIVE here in Thunder BayOur Thunder Bay location is approved under the Rural and Northern Immigration Pilot (RNIP) for International...

  • Customer Service Representative

    1 day ago

    Thunder Bay, Canada Tim's Whole Health Full time

    Tim's Whole Health has a full-time permanent career position available for a Customer Service Representative. **Applicant must have previous retail, cash & sales experience and is able to provide exceptional customer service.** This is a dynamic environment and successful applicant must be friendly, kind and compassionate. We require strong interpersonal...

  • Customer Service Representative

    10 hours ago

    Thunder Bay, Canada Lockstone Full time

    **Qualifications**: Knowledge of basic math. Customer service an asset. Team player with positive attitude and good work ethic. Available to work full time. **Salary**: From $18.00 per hour Shift: - 8 hour shift - Day shift Ability to commute/relocate: - Thunder Bay, ON: reliably commute or plan to relocate before starting work...

  • Customer Service Associate

    2 days ago

    Thunder Bay, Ontario, Canada Savers Full time

    Join our team at Savers / Value Village as a Customer Service Associate!As a key player in the for-profit thrift industry across the United States, Canada, and Australia, we are on a mission to promote the culture of reusing items and make secondhand shopping the norm. Our stores are stocked with pre-owned treasures donated by local communities to support...