Computer/printer Field Technician

7 months ago

Ottawa, Canada Compugen Inc Full time

**Job Title**
- Computer/Printer Field Technician

**Vacancy No**
- VN6327

**Work Location**
- Ottawa, ON

**Job Details**

**About Compugen**
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
- If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.**Job Purpose**Responsibilities**
- Deliver an exceptional customer experience while maintaining contractual service levels
- Function as a team leader on project assignments, as required
- Utilize your experience, and knowledge for customer documentation development
- Perform hardware warranty, and non-warranty repairs of desktops, notebooks, servers and printers
- Execute complex moves, adds and changes of computer equipment
- Complete complex hardware and/or software upgrades to existing equipment
- Perform network connections for desktops and printers
- Support, and service customers with POS, Switches, Routers and Wi-Fi
- Maintain major vendor certifications (HP, Dell, Lenovo, Lexmark, Xerox, etc.) as well as Comptia A+ certifications
- Participate in after hours on-call rotation
- Other duties as required

**Qualifications**
- Must have a valid driver’s license, vehicle, and insurance.
- Must be able to pass Security Clearance check
- High School Diploma, along with A+ Certification is required.
- 3 years of related experience and education in a relevant program of study from an accredited institution, as well as experience with current operating systems
- Experience with Tier 1 vendors (HP, Dell, Lenovo, Lexmark, Xerox, etc.)
- Experience with POS, Servers, Switches, Routers and Wi-Fi
- Experience with current Operating Systems
- Experience with determining, and resolving problems with laser printers (major vendors) is preferred
- Experience in diagnosing, documenting, and troubleshooting issues spanning multiple technologies
- Strong time management skills with proven sense of urgency to complete tasks and assignments
- Strong English written, and verbal communication skills
- High level of integrity
- Ability to take direction, and follow practices and procedures, consistently and accurately
- Ability to work independently as well as in a team environment.
- Bilingualism is an asset

**Working Conditions**
- Standard work hours are Monday to Friday, 9:00am to 5:00pm
- Entitled to a 30-minute unpaid lunch break
- Must be able to lift a minimum of 40 lbs independently
- Availability to work evenings, weekends, and out of town
- May be required to work overtime, with paid compensation based on local Employment Standards Act
- Travel to client sites, with the ability to travel long distances, when required
- Frequently assigned to new tasks to adjust to changing priorities

**What Compugen Offers You**:

- Opportunity to make a difference in the constantly evolving world of Technology
- Ability to help our customers realize new possibilities
- Exciting, fast paced challenging work environment
- A culture where authenticity and diversity is valued
- Professional Development Opportunities
- Participation in WIT (Women In Technology) Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Work/life flexibility

**Equity Statement**
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

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