Implementation Lead

2 weeks ago

Edmonton, Canada Softworks Group Full time

**To be considered for this role you MUST be a citizen or permanent resident of Canada**

**You will**:

- Lead multiple implementation projects concurrently to ensure their timely delivery within project scope and high client satisfaction
- Assess client requirements and create project plan to ensure implementation is completed on time, within budget and according to client expectations
- Leverage strong business acumen to effectively convey clients needs internally, driving resources needed for successful implementation
- Provide consistent reporting of project status to clients and internal stakeholders, addressing any issues or concerns
- Identify and address implementation road blocks or other constraints and provide solutions for an efficient implementation process
- Respond to and resolve escalated client issues during and/or after implementation

**Required Skills and Experience**:
A minimum of 5 years experience in a SaaS Implementation roleProven experience working with Regulatory AuthoritiesExcellent communication and interpersonal skills with the ability to manage client relationships effectivelyStrong Project Management skills and CRM tools experienceProven self-starter and able to work independently with mínimal guidance

**Benefits**:
**We offer**:

- Work from home
- Flexible working hours
- Home office setup stipend
- Great healthcare + dental benefits
- Profit sharing
- Flexible paid leave
- Professional development program

**_
At Softworks, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. Softworks is an Equal Opportunity Employer._

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