Customer Success Specialist

2 weeks ago

Caledon, Canada Freightcom Full time

**Who we are**:
Founded in 2010, Freightcom started with a simple vision: to create a solution that centralizes & simplifies the shipping process for small-and-medium-sized Canadian businesses without compromising on speed, convenience, and cost-effectiveness.

We are growing again Freightcom is looking for highly motivated individuals to improve the experience of our customers.

**Job Overview**:
As a Customer Success Specialist, you will be the first point of contact for any retention enquiries. It is essential that you understand the customer's needs, provide solutions and do what it takes to retain them.

We will train you on our specific business operations and arm you with product knowledge, but you should have experience in with customer support systems, such as customer relationship management (CRM) software and ticketing systems.

**Duties and Responsibilities**
- Work in a fast-paced environment to make outbound retention calls to existing customers who have recently obtained and/or previously created an account with Freightcom.
- Thoroughly investigate customer service issues through discussion with the customer and appropriate internal staff and drive to resolution & retention.
- Ensure that all customer service issues are dealt with professionally and courteously
- Forward any potential compliance matters to the Compliance team as soon as possible so that they may be under investigation in order to determine whether a compliance issue exists
- Improve and sustain business growth with key customer accounts
- Use data collection and analysis to improve the customer experience & customer retention
- Implement specific retention and growth strategies with customers
- Complete additional tasks as delegated from time to time

**Requirements and Qualifications**
- Highly motivated individual with excellent interpersonal, communication (verbal and written) and presentation skills.
- Competitive product and knowledge of logistics industry a definite asset.
- Customer Retention experience an asset.
- Ability to find customer answers quickly and accurately while using multiple resources.
- Ability to be flexible/agile and willing to learn new functions in a fast-paced environment.
- Available to work Monday
- Friday 9-5.
- Bachelor's degree or Diploma in business administration

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Caledon, ON: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- driver’s license (required)

Work Location: One location

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