Incident Management Lead

2 weeks ago

Vaughan, Canada GFL Environmental Inc. Full time

GFL is looking for a Incident Management lead to join our team out of the Vaughan Office The Incident Management Lead is responsible for process execution and assurance by initiating and directing all management, support, governance, research, development, innovation, and cultural change for GFL. The scope of this role includes delivering sustainable service consistency, quality and customer satisfaction through a centralized approach to Major Incident & IM. The role works closely with internal and external (client/vendor) Executives, Leaders, and Service Providers to establish an industry leading Major Incident & Incident Management practice. Success in this role will bring business value and strategic positioning providing a competitive advantage by leading the creation, innovation and delivery of scalable services processes.

**Key Responsibilities**:
Develop, execute, and lead a Major Incident & Incident Management strategy to deliver consistent and reliable process management to all internal and external users of IT Enabling Services

Define, design, implement and direct the Major Incident & Incident Management strategy, collaborating with BPO, Executives, Vendors and Clients to ensure the delivery of process performance and improvement

Manage the delivery of key Major Incident & Incident Management processes related mapping, documentation, and presentations to senior management

Provide consultative IT strategy services to GFL for key initiatives

Provide leadership to ensure governance in Major Incident & Incident Management in the enterprise service management strategy

Ensure Major Incident & Incident Management processes and procedures are communicated and followed by all verticals

Develop and govern the organization’s Major Incident & Incident Management process and policies related to enable business efficiency and savings through active participation and compliance reporting

Oversee and manage Major Incident & Incident Management process and execution based on industry best practices to minimize adverse impact on the business

Provide Major Incident & Incident Management leadership related to all activities necessary to detect and analyze issues which may potentially affect service or have impacted service by analysis of data

Work with business relationship management to determine business impacts, conflicts and risk associated with process

Responsible for Major Incident & Incident Management continuous improvement process

Build pragmatic process that enable the business efficiency and savings

Ensure continuous integration of processes within all IT GFL teams

Develop KPI's and key management reports for Major Incident & Incident Management process within scope

Measure and monitor all Major Incident & Incident Management Critical Success Factors (CSF), Key Performance Indicators (KPI) and activity metrics - reporting when necessary

Govern the adherence to the Major Incident & Incident Management processes by all IT GFL areas through active participation and compliance reporting

Understand current and future business needs and develop process roadmap as related to change and process management

Own and manage overall communications plans and marketing strategy for Major Incident & IM

Work with all vested stakeholders to ensure that programs developed meet both short-term and long-term objectives on an individual or group basis

Establish and build healthy working relations and partnerships with service providers, customers, and peers

Key stakeholder in the ongoing development of the toolset supporting the Major Incident & Incident Management processes, providing requirements and future strategy

Ensuring that the individual activities of the process are carried out with regards to agreed quality levels and compliance standards with potential links to Service Level Management

Provide implementation and post implementation support

Assist with the preparation of client presentations concerning project scope, timeline, activities, issues and progress as required

**Knowledge, Skills and Competencies**:
Graduate degree in Business or Management, Computer Science, Engineering or related discipline with an IT focus

7+ years IT Service management experience, relating to Major Incident & IM

**Certifications**: ITIL Practitioner; CoBIT, CMMI

Ability to manage an organization with a large staff of highly trained IT professionals

Strong analytical, design and development skills including troubleshooting and integration of IT services

Knowledge of existing and emerging hardware and software technologies and IT architectures

Strong competency in developing efficient and effective solutions to diverse and complex business problems using sound judgement and assertiveness when necessary

Knowledge of best practices to guide teams through issues related to the design, development, and deployment of mission critical information and software systems

Ability to develop and implement IT polic

  • Security Team Lead Cortelluci Hospital

    4 weeks ago

    Vaughan, Canada Paladin Security Full time

    Security Team Lead Cortelluci Hospital **Position**:Security Team Lead **Site**: Cortellucci Hospital **City**: Vaughan, ON. **Status**:Full-Time **Hours**:Rotating Continental (0700-1900/ 1900-0700 hrs.) **Pay Rate**:$21.22 Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with...

  • Security Team Lead Cortellucci Hospital.

    2 weeks ago

    Vaughan, Canada Paladin Security Full time

    Job Description: In this key role, you will oversee a state-of-the-art healthcare Control Centre. Your role will be to monitor numerous systems including fire and life safety, access control and CCTV. You will assist in tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking. Will report directly...

  • Security Team Lead Cortelluci Hospital

    4 weeks ago

    Vaughan, Canada Paladin Security Full time

    Security Team Lead Cortelluci Hospital **Position**:Security Team Lead **Site**: Cortelluci Hospital **City**: Vaughan ON. **Status**:Full-Time **Hours**:Rotating Continental (0700-1900/ 1900-0700 hrs.) **Pay Rate**:$21.22 Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with...

  • Security Team Lead Cortellucci Hospital

    2 weeks ago

    Vaughan, Ontario, Canada Paladin Security Full time

    Position: Security Team Lead Site: Cortelluci Hospital City: Vaughan ON.Status: Full-TimeHours: Rotating Continental / hrs.)Pay Rate: $21.42/hr Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career...

  • Safety Manager

    3 weeks ago

    Vaughan, Canada Carpenter Canada Co. Full time

    Carpenter Canada Co. has an immediate opening for a **Safety Manager** at our **Vaughan, ON** manufacturing plant. This position is responsible for the development and continuous improvement of the Health & Safety programs. Our employees are committed to working hard to ensure production goals are met while maintaining operations excellence. As the **Safety...

  • Lead, Asset

    3 weeks ago

    Vaughan, Canada Apex Systems Full time

    Lead, Asset & Configuration Management Apex Systems is a global IT services provider, and our staffing practice has an opening for a Lead, Asset & Configuration Management to place at our client, within Enterprise Services Client. Client: Enterprise Services Location: Vaughn – 3 days a week- Able to travel ~10% between US & Canada Duration : Full time...

  • Lead, Asset

    3 weeks ago

    Vaughan, Canada Apex Systems Full time

    Lead, Asset & Configuration ManagementApex Systems is a global IT services provider, and our staffing practice has an opening for a Lead, Asset & Configuration Management to place at our client, within Enterprise Services Client.Client: Enterprise ServicesLocation: Vaughn – 3 days a week- Able to travel ~10% between US & CanadaDuration: Full time...

  • Lead, Asset

    3 weeks ago

    Vaughan, Canada Apex Systems Full time

    Lead, Asset & Configuration ManagementApex Systems is a global IT services provider, and our staffing practice has an opening for a Lead, Asset & Configuration Management to place at our client, within Enterprise Services Client.Client: Enterprise ServicesLocation: Vaughn – 3 days a week- Able to travel ~10% between US & CanadaDuration: Full time...

  • Lead Audio Visual Technician

    1 week ago

    Vaughan, Canada HireSparks AV Recruiting Full time

    Job Description : Join one of the largest, international AV Integrators for a full-time position as Lead AV Technician w/ excellent benefits Responsibilities The installation and servicing of cabling infrastructure and audio/visual devices, including pre-wiring, installation, termination, testing, reporting, and labeling according to specifications and...

  • Lead Audio Visual Technician

    1 week ago

    Vaughan, Canada HireSparks AV Recruiting Full time

    Job Description : Join one of the largest, international AV Integrators for a full-time position as Lead AV Technician w/ excellent benefits Responsibilities The installation and servicing of cabling infrastructure and audio/visual devices, including pre-wiring, installation, termination, testing, reporting, and labeling according to specifications and...

  • Lead Audio Visual Technician

    1 week ago

    Vaughan, Canada HireSparks AV Recruiting Full time

    Job Description : Join one of the largest, international AV Integrators for a full-time position as Lead AV Technician w/ excellent benefits Responsibilities The installation and servicing of cabling infrastructure and audio/visual devices, including pre-wiring, installation, termination, testing, reporting, and labeling according to specifications and...

  • Lead Audio Visual Technician

    4 weeks ago

    Vaughan, Canada HireSparks AV Recruiting Full time

    Join one of the largest, international AV Integrators for a full-time position as Lead AV Technician w/ excellent benefits ResponsibilitiesThe installation and servicing of cabling infrastructure and audio/visual devices, including pre-wiring, installation, termination, testing, reporting, and labeling according to specifications and drawings.The...

  • Lead Audio Visual Technician

    7 days ago

    Vaughan, Canada HireSparks AV Recruiting Full time

    Job Description : Join one of the largest, international AV Integrators for a full-time position as Lead AV Technician w/ excellent benefits Responsibilities The installation and servicing of cabling infrastructure and audio/visual devices, including pre-wiring, installation, termination, testing, reporting, and labeling according to specifications and...

  • Lead Audio Visual Technician

    4 weeks ago

    Vaughan, Canada HireSparks AV Recruiting Full time

    Job DescriptionJoin one of the largest, international AV Integrators for a full-time position as Lead AV Technician w/ excellent benefits ResponsibilitiesThe installation and servicing of cabling infrastructure and audio/visual devices, including pre-wiring, installation, termination, testing, reporting, and labeling according to specifications and...

  • Senior Engineering Project Manager

    4 weeks ago

    Vaughan, ON, Canada Prime Management Group Full time

    Our client is seeking a highly motivated Senior Engineering Project Manager to join their team. You will be responsible for managing a team of engineers and specialized contractors leading specific projects in USA /Canada. You will also play a major role in coordination of Automation Specialists and Electrical/Mechanical Contractors for machine build,...

  • Basketball Operations Manager

    7 days ago

    Vaughan, Canada Brodie League Full time

    Do you want to build a career in Basketball?Passionate about sports, marketing and community building?Start building your career in basketball today!**This is a part time position with opportunity to grow to full time.About BrodieJoin the Brodie League, North America's leading men's recreational basketball league. Be a part of our rapidly growing community,...

  • Basketball Operations Manager

    7 days ago

    Vaughan, Canada Brodie League Full time

    Do you want to build a career in Basketball? Passionate about sports, marketing and community building? Start building your career in basketball today! **This is a part time position with opportunity to grow to full time. About Brodie Join the Brodie League, North America's leading men's recreational basketball league. Be a part of our rapidly growing...

  • Basketball Operations Manager

    7 days ago

    Vaughan, Canada Brodie League Full time

    Do you want to build a career in Basketball? Passionate about sports, marketing and community building? Start building your career in basketball today! **This is a part time position with opportunity to grow to full time. About Brodie Join the Brodie League, North America's leading men's recreational basketball league. Be a part of our rapidly growing...

  • Basketball Operations Manager

    7 days ago

    Vaughan, Canada Brodie League Full time

    Do you want to build a career in Basketball?Passionate about sports, marketing and community building?Start building your career in basketball today!**This is a part time position with opportunity to grow to full time.About Brodie Join the Brodie League, North America's leading men's recreational basketball league. Be a part of our rapidly growing community,...

  • Store Lead

    1 week ago

    Vaughan, Canada Mastermind Toys Full time

    **We’re hiring! Mastermind Toys - Canada’s Authority on Play - has big plans and we want YOU to join our growing team! We have a customer-obsessed culture, which we believe starts with employee experience. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 38 years later, Mastermind Toys is...