Admissions Support Staff

3 weeks ago

Nanaimo, Canada Edgewood Health Network Inc Full time

**Position Summary**: The primary function of the Admissions Support is to ensure Edgewood operates in a manner that is consistent with the goals and objectives of the treatment program in coordination with the clinical staff and admissions coordinators.

**Duties and Responsibilities**:

- Stock interview rooms to maintain supplies needed for each admission
- Complete admission process for new arrivals
- Provide facility tours to patients arriving for treatment
- Support patients, clinical team, and admissions in recording and signing out of personal effects
- Support clinical staff in discharging of patients
- Provide luggage searches upon patient admission to treatment
- Audit KIPU files
- Perform all Intake protocol and associated responsibilities
- Management of patient consents to share medical information
- Coordinate patient room moves
- Document all pertinent information for potential patient files
- Screen potential emergency situations and make referrals to appropriate agencies
- Driving patients as required
- Supporting patients when emotionally dysregulated.
- Monitor patients needing computer/phone time for financial/legal/family issues, etc. as directed by clinical staff
- Wash patient clothing following clothing exchange as needed, ensuring that washing and drying instructions on labels are followed
- Monitors all patient activities when counselling staff are not on the premises and ensures that such activities are conducted according to the "Patient Responsibilities", and/or the general operational procedures of the facility
- Ensures patients and facility are secure after all scheduled daily activities have been completed in the evening
- Ensure all offices and group rooms are locked after regular business hours
- Immediately notifies the appropriate on call management staff or Medical Director in the event of any emergency or unusual circumstance
- Administers first aid (if trained) in case of emergency while waiting for medical staff and/or emergency professionals to arrive
- Housekeeping and clerical tasks as listed on duty roster
- Answer telephone and handles all calls as instructed.
- Perform all Intake protocol and associated responsibilities
- Management of patient consents to share medical information
- Performs other related duties as requested

**Experience and Qualifications**:

- Must have proven ability and competency in all Support Staff functions and be familiar with EDGEWOOD** **Policy and Procedures.
- Completion of Grade 12 or equivalent diploma.
- Current computer skills an asset.
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
- Strong computer skills with proficient use of Microsoft programs (Word, Excel, PowerPoint, Outlook)
- Effective attention to detail and a high degree of accuracy.
- Ability to effectively communicate both verbally and in writing
- High level of confidentially, and accountability.
- Ability to work individually as well as part of a team
- Ability to prioritize and manage conflicting demands
- Demonstrated time management skills
- High level of integrity and work ethic
- Must have good hearing and eyesight.
- Valid First Aid/CPR Level C.
- Clear Criminal record check through the Ministry of Justice.
- Valid Class 5 Drivers License in good standing.

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