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Scheduling Coordinator

1 month ago

Ottawa, Canada MCA Dental Full time

Why join the team at MCA?
- Access more locations giving you the opportunity for schedule flexibility or relocation
- Upward career mobility
- Mentorship
- access to a network of dental practitioners
- Opportunity to learn different types of dentistry
- A fun, welcoming environment focused on patient care
- 100% employer paid health benefits

We’re searching for an experienced Hygiene/Treatment Coordinator who is passionate about providing the best patient experience possible. We are a digital clinic, using AbelDent software and several modern technologies. You will be a key contributor to providing excellent patient interactions and help the office procedures run as smoothly as possible.
This is a part-time permanent position - with the possibility of becoming full-time in the near future. We offer a competitive salary and 100% Employer paid Health Benefits
Schedule
2 - 3 days a week - We are willing to work with your availability
- Monday to Thursday - 7:30 am to 4:30 pm
- Friday - 7:30 am to 1:00 pm

**Location**: Metcalfe Street Dental (parking provided)

**Responsibilities**:
You will ensure the schedule is well-planned and that the clinic is set up for success. A snap-shot of the day-to-day is as follows:

- Optimize scheduled appointments to achieve weekly and monthly revenue budgets through treatment plan monitoring, patient information flow and continuous patient contact;
- Confirm upcoming appointments and ensure all pre-treatment processes are in place (pre-determinations, deposits, expectations are clearly understood, etc.)
- Analyze the schedule to make certain it is booked in a way that improves/maximizes efficiency and helps the clinical team to run through the day smoothly, with mínimal disruptions to both the providers and the patients;
- Liaise appropriately with insurance providers, facilitating communication with the patient and the clinical team;
- Meet with patients one-on-one and present and review treatment plans (answering questions, discussing treatment options presented by the Dentist and providing an outline of the treatment process including time commitment, cost and other considerations)
- Preparing and sending pre-determinations;
- Following up on outstanding treatment plans;
- Maintain accurate accounting, patient records, and prepare/submit timely reports related to the dental clinic operations;
- Maintain patient relations through ongoing dialogue with patients before, during and after treatment;
- Support other team members in the dental clinic by aligning individual contributions with those of the team and group;
- Share information with team members and patients in a timely and efficient manner;
- Additional related duties, as required.

**Requirements**:

- A self-driven individual who is willing to help with a variety of administrative tasks
- Comfortable using dental clinic software and digital tools
- A solid understanding of dental procedures and the ability to communicate the treatment process effectively with patients
- Experience analyzing radiographs and preparing pre-determinations
- Excellent communication and interpersonal skills
- Attention to detail, organized and reliable
- Understanding of health & safety regulations relating to the dental office environment
- Asset: Dental Office Software Experience (AbelDent, Dentrix, Tracker, etc.)
- Asset: Dental Assistant/Dental Hygienist clinical experience
- Asset: Knowledge of dental instruments and sterilization methods

indeedmca1
**About MCA Dental Group**: Our vision is to provide dentists with the autonomy they need to pursue their passion in dentistry. Joining our team means stepping into a world of opportunity, where diversity enriches our work environment, and competitive compensation reflect our appreciation for your expertise. Access to mentorship opportunities are available and encouraged. We’re committed to providing a pathway to achieve professional aspirations in a supportive and dynamic setting. Discover the difference of working with us, where your potential can truly flourish.