Business Program Manager

7 months ago

Ireland, Canada Microsoft Full time

Cloud Operations + Innovation (CO+I) is the team behind one of the world’s largest cloud infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for passionate, high energy program managers to help achieve that mission.

Within CO+I, the Infrastructure, Planning and Acquisition team is responsible for supporting delivery of datacenter capacity for Microsoft’s cloud business. We have a portfolio of complex, multi-disciplinary, multi-million, multi-year datacenter construction and lease projects with specific safety, quality, schedule, and cost goals.

To help us accelerate achieving our objectives, growth, and transformation, we are looking for a strong business program manager to support the business operations program management. Being part of this team would give you an opportunity to be part of a rapidly growing business and enable global impact.

The role will be responsible for working with internal stakeholders to support process improvement initiatives within the business operations team. Functions include maintaining SOX compliant approvals, setting up projects in Microsoft financial tools, training, adherence to SLAs, and creating and managing Rhythm of the Business for owned workflows.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

**Responsibilities**:
We are looking for someone with great project management skills who is passionate about process efficiencies, will drive actionable insights across complex business, and will identify and resolve critical problems for our stakeholders.
- Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design compliant, complex programs from initiation to delivery with mínimal coaching. Produces collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met. Operational Brilliance - Facilitation of end to end procure to pay, and operational program management through financial project closeout (i.e., tools, processes, capabilities, procedures etc.).
- Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes. Trusted Advisor - Provide direction and guidance to internal stakeholders answering related questions or issues, while demonstrating a positive attitude.
- Utilizes direction and strategy from leadership regarding business area of expertise in order to help create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Defines vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensures buy in and adoption of the new program or change by others in the organization. Develops the collateral required to enable key stakeholders and others to be on board.

**Qualifications**:
**Required**:

- Bachelor's Degree in Business, Operations, Finance or related field AND work experience in program management, process management, process improvement.
- OR equivalent experience.
- Ability to communicate clearly and effectively within multiples levels of an organization
- Must be comfortable working with ambiguity and adept at using data to influence decision making.

**Preferred**:

- Self-starter with strong business acumen and the ability to effectively manage competing priorities
- Strong analytical and complex problem-solving skills - ability to think strategically and act operationally
- Ability to communicate clearly and effectively within multiple levels of an organization
- Must be comfortable working with ambiguity and adept at using data to influence decision making
- Demonstrated influencing skills, with proven ability to handle multiple stakeholders and work streams across various levels of the organization, and prioritize as needed, including pushing back
- Experience with building and managing process flows, conducting training as required
- Demonstrate a Growth Mindset
- Experience in a multinational organization is a plus

These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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