Operations Manager

3 weeks ago

Halifax, Canada MOBIA Technology Innovations Full time

MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Digital Transformation Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed strategic business relationships with industry leading technology partners to help our customers achieve positive business outcomes.

MOBIA is currently recruiting an Operations Manager to join our team.

**Key Responsibilities**:
The Operations Manager will be responsible for managing MOBIA staff & subcontractors located throughout Canada. The Manager will:

- Manage a team of team of telecom technicians & subcontractors located throughout Canada.
- Work with the Group Managers and Practice Leads to welcome new staff.
- Work with the Practice Lead to implement service program plans; execute on operations business plans, set up new office locations, determine high level training needs, help to secure supervisory / trainer resources instrumental in program execution.
- Help to recommend and action innovative ways to engage your employees and ensure they are happy in their work.
- Conduct annual performance reviews for your team.
- Communicate with customer contacts around service offerings, capacity for work, training requirements, etc.
- Work with the Practice Lead and on recruitment initiatives as needed, based on capacity forecasts and strategic plans.
- Complete project billing, calculate monthly WIP (Work-In-Progress), and review financial performance.
- Ensure accuracy in preparing and promptly completing all required documentation / reporting - i.e. project billing, time and expense reports for your teams, status reporting, budget updates.

**Skills / Qualifications**:

- 3 + years’ experience in Operations Management.
- 1-2 years experience using Bicsi.
- Post-secondary education in a related field an asset.
- Experience in the Telecommunications Industry is an asset.
- Experience managing technicans is an asset.
- An approachable, collaborative, and open personality.
- Strong organizational skills and attention to detail.
- Strong communication and relationship building skills.
- Advanced knowledge of MS office suite (Word, Outlook, Excel, ETC).
- Bilingual in French and English would be an asset.

MOBIA strives to build an amazing workplace and was recognized as one of “Canada’s Best Managed Companies” since 2021.

We offer a comprehensive compensation and benefits package including an employer supported wellness plan, health, dental and life insurance coverage, company paid training, career development, and company events for fun and community contribution.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

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