Member Services Associate
7 months ago
The Member Services Associate provides a Member or potential Member with the first impression of Downtown Fitness. The Associate is a highly friendly and courteous individual who consistently delivers first rate service and fosters positive member satisfaction and loyalty while promoting Downtown Fitness’ Mission, Values and Vision. The Member Services Associate must be adept at balancing multiple tasks with a friendly, courteous demeanour.
**Duties and Responsibilities**:
- Welcomes and exits Members in a confident, professional and friendly manner with hellos and goodbyes.
- Checks in all Members as they enter the facility.
- Anticipates a Member’s needs, responds promptly.
- Assists Members and potential Members with membership enquiries.
- Provides gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring that complete and accurate information is provided.
- Utilizes strong communication and problem-solving skills to effectively resolve a Member’s concerns, ensuring a pleasant experience.
- Maintains the cleanliness of the facility for up to 50% of the shift.
- Delivers prompt, efficient member/customer service while maintaining a high level of accuracy in a fast-paced retail environment.
- Hands-on experience in accepting payments from Members and in giving receipts.
- Drives revenue by communicating and demonstrating benefits of products and special promotions to Members.
- Proven ability to answer a Member’s questions and to give information regarding the procedures and policies of Downtown Fitness in an exact and customer-friendly way.
**Minimum Skills**:
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making, problem solving skills
- Comfortable working a flexible rotating schedule
- Good communication skills
- Superior customer service skills, preferably in the fitness industry
- Hard working, enthusiastic and energetic.
Team player.
**Qualifications/Skills**:
- 18 years of age or older
- High school diploma or equivalent
- Six months face to face customer service experience in a retail environment or one year fitness experience preferred
- First aid/CPR certified preferred
**Physical Requirements**
- Ability to talk and hear, sit, stand and use his/her hands and fingers to handle or feel. Occasionally, required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
- The employee must be able to frequently lift and move up to 50 lb. and occasionally lift or move objects up to 100 lb.
- Ability to deal with demanding customers in a polite and professional manner.
**Job Type**: Part-time
Part-time hours: 16 - 20 per week
**Salary**: $15.00 per hour
Day range:
- Monday to Friday
- Weekends as needed
Shift:
- Afternoon shift
- Evening shift
- Morning shift
Application question(s):
- Ability to lift and move up to 50 lb.
- Ability to work a 5 am shift
- Ability to talk and hear, sit, stand and use his/her hands and fingers to handle or feel. Occasionally, required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Work Location: In person
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