Guest Service Agent

The Drake Devonshire is currently seeking a **Guest Service Agent** to join our dynamic Hotel Team. This is a dream position for an energetic + passionate individual seeking to build their hotel + hospitality career as part of a small team with a focus on providing world-class service to our guests.

**Responsibilities**:

- Greeting all guests with enthusiasm, prepared to provide information regarding all aspects of what The Drake has to offer
- Ensures all aspects of room reservation protocol are followed, including bookings, confirmations + cancellation policies,
- Follows Drake check in and out procedures, ensuring mandatory details are covered while building genuine rapport + relationships with guests
- Responds to all guest requests in a timely manner with follow-up communication to ensure 100% guest satisfaction
- Responsible for monitoring hotel lobby cleanliness and to participate in maintaining high standards of cleanliness at all times
- Has the highest level comprehension of all Drake products + offerings
- Has to be available to work weekends

**Requirements**:

- Previous experience as a Guest Service Agent
- A genuine love of hospitality + a warm engaging spirit
- A combination of formal education + some real world experience
- Exceptional written + verbal communication skills

**Benefits**

We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation, bonus, and benefits package, training programs and other unique perks, as part of joining our team.