Help Desk Technician
5 months ago
**Role & Responsibilities**:
- Device Support
- Basic troubleshooting of corporate device hardware and software, including but not limited to workstations, laptops, cell phones, desk phones, printers, scanners, copiers, and tablets.
- Hardware deployment and replacement
- Hardware removal
- Track and maintain inventory
- Ensure we maintain assigned stocking levels
- Help Desk software and ticket management
- Evaluate new tickets to ensure that the proper support team responds to the problem
- Follow the escalation procedure to escalate Tier 2 and Tier 3 tickets to the proper support groups
- Identify related issues to ensure that each problem is escalated to the proper support team as quickly as possible
- Ensure tickets are resolved efficiently with the appropriate resolution
- Image Creation and Deployment
- Create system images based on approved system builds
- Ensure the approval procedure has been completed prior to deployment of all system images
- Deploy system images to new and existing hardware
- Purchasing
- Obtain quotes for required equipment
- Use internal approval systems to obtain Purchase Orders
- Software Support
- Follow software licensing procedures
- Report any possible licensing infractions to System Administrator
- Basic troubleshooting of in-house and purchased software
- Work with Tier 2 and Tier 3 support groups to ensure all software issues are resolved
- User Support
- Answer basic technical questions for staff and guests.
**Qualifications**:
- All other duties as assigned by IT management
- A 2 year diploma or equivalent in Information Technology
- CompTia A+ is an asset but not required
- CompTia N+ is an asset but not required
- A class 5 driver’s license
- Personal transportation
**Required Skills**:
- Able to carry and lift items up to 50 pounds.
- Must be able to work well with others.
- Able to troubleshoot issues, evaluate solutions, implement resolutions, and possibly escalate the incident.
-
Service Technician
6 months ago
Airdrie, Canada Fraserway RV Full timeFraserway RV is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do...
-
User Support Technician
4 weeks ago
Airdrie, Canada Mobile Market Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years - **Work setting**: - Help desk - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect,...
-
User Support Technician
6 months ago
Airdrie, Canada Mobile Market Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice...
-
user support technician
4 weeks ago
Airdrie, Canada Mobile Market Full timeEducation: College/CEGEPExperience: 1 year to less than 2 yearsWork settingHelp deskTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and...
-
Data Centre Technician
3 months ago
Airdrie, Canada Rogers Communications Full timeOur company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built...
-
user support technician
4 weeks ago
Airdrie, Canada Mobile Market Full timeEducation: Expérience: EducationCollege/CEGEPWork settingHelp deskTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for...
-
Maintenance Technician
6 months ago
Airdrie, Canada Bevmax Inc. Full time**Company Overview**: Bevmax is a vibrant and fast-growing beverage manufacturing company dedicated to being the industry leader, providing turn-key customer experiences in quality beverage manufacturing. We pride ourselves on our innovative approach, collaborative culture, and commitment to excellence in producing a quality product and great customer...
-
Rv Technician
6 months ago
Airdrie, Canada Traveland RV Canada Full time**Service Technician - Recreational Vehicles** RV techs know a little bit about everything—electrical, plumbing, carpentry, flooring, etc. If you can do any one of these, we’ll teach you the rest! To get started as a new RV tech in our dealership, you don’t need specific RV experience. But you do need to be handy, dedicated, responsible and...
-
Tire Technician
2 months ago
Airdrie, Canada Tires On The Run Full time**Tire Technician Job Description** **Job Overview** We are looking for hard-working technician who has run a tire machine, balancer, and knows the ins-and-outs of running a tire bay. All PLT, all tires fit on our tire machine - No 22.5, 24s, or larger. About us: We're unusual - We're local and family owned, we hire genuinely good people, who find it...
-
Red Seal Service Technician/Journeyman
6 months ago
Airdrie, Canada Fraserway RV Full timeFraserway RV is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do...
-
Construction Equipment Technician
2 weeks ago
Airdrie, Alberta, Canada HILLHOUSE CONSTRUCTION LTD Full timeWe are seeking an experienced Construction Equipment Technician to join our team at HILLHOUSE CONSTRUCTION LTD. The successful candidate will be responsible for ensuring the proper maintenance and operation of construction equipment on our sites.**Job Description:**As a Construction Equipment Technician, you will be responsible for the following...
-
Theatre Technician
5 months ago
Airdrie, Canada City of Airdrie Full time**Company Biography1**: As one of the fastest growing cities in Alberta, the City of Airdrie is a recognized leader in building a vibrant and sustainable community through innovation. At the City of Airdrie, incredible opportunities happen every day in a flexible work environment that is tailored to each department. Our inclusive culture and values create a...
-
Automotive Technician Journeyperson
3 months ago
Airdrie, Canada Kal Tire Full timeDescription Are you seeking a dynamic role as an Automotive Service Technician Journeyperson/Journeyman? Are you ready to manage routine maintenance and intricate repairs for compact cars and busy light-duty fleets? You will perform various general mechanical services on various vehicles, from routine maintenance to complex repairs. Our focus on...
-
Assistant Autoglass Technician
5 months ago
Airdrie, Canada GlassMasters Autoglass Full time**Assistant Autoglass Technician** GlassMasters Autoglass **Starting Wage: $18 - $21 /Hr** **Monday - Friday (Every Second Saturday)** **8:00 am - 5:30 pm (varies depending on season)** **Job Type: Full - Time/ Permanent** **About GlassMasters**: The greatest achievements in history are borne from the greatness within people where human potential meets...
-
Street Lighting and Traffic Signal Technician
6 months ago
Airdrie, Canada Can Traffic Services Ltd. Full timeAs an Street Lighting and Traffic Signal Technician with Can-Traffic Services, you will install, maintain and repair traffic signal systems, subsystems, pedestrian crossovers, street lighting, flashing beacons and other traffic electrical devices. To thrive in this role, you must have electrical knowledge, related experience, a willingness to learn, ability...
-
Building & Facilities Maintenance Technician
3 months ago
Airdrie, Canada Shearer's Foods Full timeFor over 60 years, Super-Pufft has been in the snack food business. Over the past two decades since the business was purchased by new ownership, Super-Pufft has grown from a small popcorn factory to having 3 state-of-the-art SQF certified facilities across Canada. The new owners brought their previous manufacturing experience and entrepreneurial nature to...
-
Automotive Service Technician Journeyperson
1 month ago
Airdrie, Alberta, Canada Kal Tire Full timeJob SummaryWe are seeking a highly skilled Automotive Service Technician Journeyperson to join our team at Kal Tire. As a key member of our mechanical team, you will be responsible for performing routine maintenance and intricate repairs on compact cars and light-duty fleets.Key ResponsibilitiesPerform a wide range of general mechanical services, including...
-
Technician I
5 months ago
Airdrie, Canada First Student Full timeFirst for a reason: **At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they...
-
Mobile Tyre Technician
1 month ago
Airdrie, Canada MICHELIN Full timeMobile Tyre Technician - Airdrie - - - - - - - - - - - - Monday to Friday - 37.5 hours a week Salary: From £24,700 + bonus Are you tired of working weekends, long or random shift times? Are you looking for a better life/work balance, only working Monday to Friday 8am - 4:30pm? Maybe you're already in the industry, but your job involves emergency...
-
Agricultural Equipment Technician
2 weeks ago
Airdrie, Alberta, Canada ScottsMiracle-Gro Full timeAbout UsAt ScottsMiracle-Gro, we're passionate about helping people grow their lawns and gardens. As a leading marketer of branded consumer lawn and garden products, we offer a wide range of innovative solutions to make outdoor spaces thrive.Our CultureWe're a dynamic and fast-paced company that's always looking for new growth opportunities. Our employees...