Shift Manager, Table Games

2 weeks ago

Coquitlam, Canada Great Canadian Full time

**Position Summary**
**Key Accountabilities**
- Providing leadership, direction and mentoring to the table games operations at the site level as well as developing performance objectives and delivering performance evaluations for direct reports
- Managing departmental budgets and labour utilization
- Participating in table games marketing initiatives
- Monitoring the Customer Comp Program
- Preparing and submitting reports including labour cost analysis
- Developing revenue generation initiatives and ensuring financial growth within the department
- Preparing and submitting First Aid, WCB, Itrak reports
- Responding to and resolving issues as escalated
- Training team members
- Inspecting the table games floor for repair, maintenance and facilities reporting
- Liaising and communicating effectively with all appropriate operational departments
- Developing and cultivating strong working relationships with all stakeholders: guests, ownership and team members
- Verifying requests for fills, credits and inventories
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Performing other duties as assigned or directed

**Education and Qualifications**
- Minimum of 2 years experience in gaming management (or a suitable combination of progressive supervisory and management experience)
- High School Diploma; Post Secondary education or a suitable combination of education and experience an asset
- Full availability to work full time, with flexibility for scheduling
- Knowledge of all games and gaming industry standards
- Must have superior verbal and written communication skills; problem solving abilities
- Computer literacy in MS Office
- Legendary guest service skills with a “Make it Happen” attitude
- A passion for providing Rockin’ It Service to our internal guests in the quest of providing Kickin’ Service
- Live HRCV’s Values all day, every day: Respect, Original, Caring, Kickin’ Service, Integrity and No Excuses
- A willingness to learn, develop and achieve new skills for personal and professional development
- The ability to successfully obtain or maintain a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)

**Work Environment Considerations**
- Regular office and casino environment, non-traditional work hours may be required in certain circumstances, some travel may be required

Location: 2080 United Boulevard, Coquitlam, BC

Location: 2080 United Boulevard, Coquitlam, BC

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