Front Counter Sales Representative

5 months ago

Edmonton, Canada Kal Tire Full time

The Front Counter Sales Representative is responsible for creating a welcoming environment for our customers, responding to inquiries, providing service quotes, processing sales transactions, being a product and services expert and more.
***
**Required Skills & Abilities**
- Outstanding customer service skills with a genuine desire to deliver excellent customer service experiences, every time.
- Proven ability in an inside sale and/or counter sales environment; can provide product knowledge information to customers in a confident and friendly manner.
- Ability to provide detailed pricing terms and prepare and present customer quotations.
- Efficient and detail orientated data entry skills are required to enter appointments and orders into POS/internal systems.
- Able to give consistent and effective customer feedback to the store management team on an ongoing basis.
- Capable of building trusting relationships with the retail and commercial customers
- Familiarity with consumer behavior principles
- Ability to work in a standing position for extended periods
- Being good at effective problem solving, planning, and organizing

**Qualifications and Special Requirements**
- Greet and direct customers with a professional and enthusiastic attitude to achieve positive outcomes
- Answer incoming calls while handling customers inquiries, concerns, or questions
- Minimum of 1+ year experience in customer service, counter or inside sales role.
- Gain knowledge with products and stay up to date with new products, services, and tire/rim inventory
- Demonstrate understanding of the automotive or related industry, and aptitude for learning product knowledge.
- Resolve customers complaints or issues with speed and professionalism
- Manage database records and keep all customer accounts up to date with keywords/notes
- Provide accurate information (product features, pricing and after-sales services)
- High-school diploma or, GED equivalent
- A Valid driver’s license
- Strong personal commitment to health and safety

**Kal Tire offers**
- Competitive wage, benefits, and RRSP matching program
- An accelerated training program will be provided
- Working with a Well-Established Company - Kal Tire has been in business since 1953 and currently has over 250 store locations across Canada. Continued expansion plans lead to career advancement opportunities
- Incentive Program - Additional income may be obtained through our Incentive Program which recognizes performance output
- Technology - We grant everyone accesses to the newest tools and technology in manufacturing equipment, allowing all of our team members to gain the newest skills in today’s market
- We offer a culture that fosters inclusion and respect. We are committed to providing equal opportunities to all applicants

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