Credit and Collections Representative

2 weeks ago

PointeClaire, Canada Mircom Group of Companies Full time

**Credit & Collections Representative**

**Montreal, QC**

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

**Key Responsibilities**:

- Perform credit and collection activities that include analyzing customers’ credit risk, conducting systematic and daily collection follow-ups.
- Works with customers in assigned territories to receive payments. Resolves customer A/R differences to the satisfaction of both Mircom and our customers. Uses good business judgment in working with/through other internal departments to achieve results.
- Facilitate customer payments by providing necessary documentation to customer.
- Effectively communicates and appropriately handles customers (both internal and external) in a professional & courteous manner.
- Resolves customer account differences working with the appropriate internal teams. Work with Project Team, Service Team, Sales Team and Finance to ensure all deductions are accounted for and credits are issued as necessary.
- Identify and reconcile short payments, over payments and unauthorized deductions.
- Completes tasks relating to collections, new accounts setup, existing accounts maintenance, credit review, Euler Hermes filing and claims review, etc.
- Ongoing evaluation of customers’ credit limits and risk assessment to determine the amount of credit line and payment terms to extend to customers.
- Monitors/Releases orders pending assessment of credit limit, purchase amount & payment history.
- Review customer orders and resolve credit hold issues.
- Process credit card payments.
- Allocating cheque payments & resolves misallocated payments.
- Participates on process improvement projects as assigned.
- Ensures compliance with all company policies.
- Team player is an absolute must.
- Back up of team members on vacations or leaves.
- Other duties as assigned by Management team.

**Requirements and Skills**:

- Bilingual in Fench and English both verbal and written.
- 2+ years experience in credit and collections.
- Bachelor’s degree or equivalent combination of education and experience.
- Denunciation process.
- Experience in a high-volume environment is preferred.
- Intermediate Computer and MS Office skills.
- Good interpersonal and communication skills.
- Ability to work at a fast pace with a high degree of accuracy.
- Trustworthy and manages time properly. Uses good judgement when prioritizing work.
- Experience in Microsoft Dynamic AX is preferred.

**What Mircom Offers**:

- A great working environment with opportunity for career advancement
- Competitive salary
- Group Insurance benefits
- Company RRSP program

**_ We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted._

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