Team Lead, Automotive Partner Operations

6 months ago

Burnaby, Canada BCAA Full time

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
- Be the Hero on the Road: Solve Problems, Fix Cars, Make a Difference_

We are currently hiring a Team Lead, Automotive Partner Operations based in our Burnaby Depot.
- This role will be based out of _the _Burnaby Depot with _regular_ travel _required_ (_10-15_%_ / BC_)_._

Reporting to the Senior Manager Automotive Partner Operations the Team Lead, Partner Operations will support the Partner Management team in relationship care to over 130 Tow Partners by leading onboarding activities, systems training, escalations, and auditing of vendor activity.

The Team Lead will handle sensitive and confidential information including the creation of contractual agreements and updating of contractor rates. The individual in this position must be able to work independently and exercise initiative, efficiency, judgement, and problem-solving skills to complete their work.

Who you are:
- You have the initiative and drive to see the big picture to help shape BCAA’s business and sales growth.-
- You work well under pressure. You can juggle multiple priorities while keeping calm and collected in a fast-paced environment.-
- You’re a people person who also loves cars and vehicles. You have excellent interpersonal and communication skills for interactions with Contract Partners, team members and other Leaders.-
- You’re a problem solver who loves a challenge, demonstrating strong analytical skills and good judgement. You’re organized yet flexible to address whatever change comes your way.-
- Doing things right is important to you. You care about everyone’s safety.-
- You can lead and inspire others to create an engaging work environment.-
- You enjoy driving and being on the road. You have a clean BC Driver License Class 5 or higher.What you’ll bring:
- A minimum of 5 years’ experience in the automotive industry, preferably in tow or partner management.-
- Diploma in business management, or equivalent experience.-
- Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).-
- Strong interpersonal skills to negotiate contract rates with partners and suppliers, and exhibits strong analytical, problem-solving, and decision-making capabilities.-
- Ability to work varied hours, including weekends.-
- Willingness to travel locally and throughout British Columbia & the Yukon (10-15%).What you’ll do:
- Handle partner and member inquiries promptly and courteously, ensuring all information is actioned or directed to a manager as needed.-
- Coordinate manufacturer rebate programs in accordance with CAA policies and effectively communicate them to partners.-
- Coordinate and set up online training through the BCAA Learning Institute for partners upon request.-
- Lead and coordinate training activities for newly onboarded partners, including partner enrollment, system updates, and announcement communications.-
- Ensure all partner information is current and updated, including insurance certificates and WorkSafe clearances.-
- Handle the preparation and communication of new Tow Partner contracts, reviewed by the Director Fleet & Partner Operations.-
- Coordinate and communicate all Request for Proposals (RFP) activity for vacated BC/Yukon cities to ensure efficient costing and member service levels.-
- Prepare and communicate annual rate adjustments to Tow Partners and Payables staff prior to their effective date, maintaining an accurate listing of all rates.-
- Coordinate annual Partner Conferences, seminars, and training activities in consultation with the Management team, including venue arrangements, vendor negotiations, and budget management. Also, solicit and secure sponsors for the bi-annual Tow Partner Trade Show to support event budgets and serve as the primary liaison with venue staff.-
- Prepare and distribute event information packages, handle conference finances confidentially following approved procedures, and provide regular updates to the Senior Manager, Road Assist Operations on event planning, registration, and related activities.-
- Provide support in processing sensitive reports and documents for Managers, maintaining confidentiality as necessary. Also, assist with ordering department supplies and coordinating venues and meals for training or staff meetings with Manager approval.-
- Aid Managers in coordinating travel plans and arranging accommodations for visits to contract tow partners, ensuring smooth logistics and support for business activities.Internal Applicants: Please note that the internal posting closes at the

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