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Key Holder

4 months ago

Edmonton, Canada Lindt & Sprüngli (Canada) Full time

Are you looking for job? Do you have a passion for chocolate? We have the perfect job for you Join our retail team of chocolate ambassadors who strive to provide the best consumer experience in our Lindt Chocolate Shops. We are currently recruiting a **Key Holder** to join our retail team.

**Availability**:Open 30-40 Hours/ Week

**Location**:West Edmonton Mall

**Address**:8882 170 Street Northwest, Edmonton AB T5T 4J2

**Requirement**: Food Handler certificate is MANDATORY for this position, allowance in order to get it will be given

**Key responsibilities**
- Ensure high levels of customer satisfaction through excellent service
- Assess customer's needs and provide assistance and information on product features
- Welcome customers to the store and answer their questions
- Go the extra “mile” to drive sales
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Cross sell products
- Handle returns of merchandise
- Build trusted relationships with customers
- Comply with inventory control procedures and visual merchandising standards
- Act as a brand ambassador for our products
- Act as a team member to achieve sales targets and goals
- Opening and closing procedures
- Support with cash handling and inventory duties including restocking of products
- Assist with corporate gifting
- Other duties as assigned
- Prepare Daily Bank Deposits
- Hired, trained and evaluated personnel in sales and marketing.

**Qualifications**:

- Proven work experience as a Retail Sales associate, Sales representative or similar role
- Basic understanding of customer service practices and sales principles
- Track record of achieving sales targets
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with a customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
- High school diploma
- A passion for chocolate

**ADDITIONAL REQUIREMENTS**:

- Knowledge of Lindt as a company.
- Reliable transportation to our location as public transport is sporadic.
- Multiple languages as asset but not needed.
- Experience skills in Microsoft Office and Office 365.

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