Assoc., Expérience Client

5 months ago

Langley, Canada TD Bank Full time

Lieu de travail:
Langley, Colombie-Britannique, Canada

Horaire:
18.75

Secteur d’activité:
Services bancaires personnels et commerciaux

Détails de la rémunération:
Description du poste:
KEY ACCOUNTABILITIES

CUSTOMER
- Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
- Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
- Assist with responding and resolving customer concerns, escalating when necessary
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER
- Support the achievement of business objectives by supporting advice goals
- Promote products, advice, services and banking capabilities
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or high-risk transactions / activities as necessary
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM
- Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
- Support the team by continuously developing knowledge in own area
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH
- Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
- Requires a broad knowledge regarding basic product suite of business supported
- Evaluates and recommends customer solutions from established options
- Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
- Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring mínimal discretion
- Impacts team results through the quality of the services or information provided to customers
- Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
- Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
- Requires working knowledge and skills developed through formal training or work experience
- Generally reports to a Manager Customer Experience or Branch Manager

EXPERIENCE & EDUCATION
- High School diploma and/or
- 1+ years of relevant experience
- Post-Secondary or Undergraduate degree (in related field) preferred

À propos de nous:
La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu’elle sert et des économies qu’elle appuie. Nous sommes guidés par notre vision d’être une meilleure banque et par notre objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues.

La TD est une entreprise profondément engagée à être une leader en matière d’expérience client. Voilà pourquoi nous croyons que chaque collègue, peu importe son secteur d’activité, est en contact avec la clientèle. En parallèle de l’évolution de nos activités et de notre stratégie, nous innovons afin d’améliorer l’expérience client et de créer des capacités pour façonner l’avenir des services bancaires. Que vous ayez plusieurs années d’expérience dans le secteur bancaire ou que vous commenciez tout juste votre carrière dans le domaine des services financiers, nous pouvons vous aider à réaliser votre plein potentiel. Vous pourrez compter sur nos programmes de formation et de mentorat et sur des conversations sur le perfectionnement et le leadership pour réaliser votre plein potentiel et atteindre vos objectifs.

  • Assoc., Expérience client

    1 week ago

    Langley, Canada TD Full time

    Lieu de travail: Langley, Colombie-Britannique, Canada Horaire: 15 Secteur d’activité: Services bancaires personnels et commerciaux Détails de la rémunération : Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation...

  • Assoc., Expérience client

    2 weeks ago

    Langley, Canada TD Full time

    Lieu de travail : Langley, Colombie-Britannique, Canada Horaire : 15 Secteur d’activité : Services bancaires personnels et commerciaux Détails de la rémunération : $21.50 - $27.05 CAD La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des...

  • Assoc., Expérience client

    2 weeks ago

    Langley, Canada TD Full time

    Lieu de travail : Langley, Colombie-Britannique, Canada Horaire : 15 Secteur d’activité : Services bancaires personnels et commerciaux Détails de la rémunération : $21.50 - $27.05 CAD La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des...

  • Assoc., Expérience client

    1 week ago

    Langley, Canada TD Full time

    Lieu de travail: Langley, Colombie-Britannique, CanadaHoraire: 15 Secteur d’activité: Services bancaires personnels et commerciaux Détails de la rémunération : Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation...

  • Assoc., Expérience client

    1 week ago

    Langley, British Columbia, U3A, CA TD Full time

    Lieu de travail :Langley, Colombie-Britannique, CanadaHoraire :15Secteur d’activité :Services bancaires personnels et commerciauxDétails de la rémunération :$21.50 - $27.05 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des...

  • Assoc., Expérience client

    1 week ago

    Langley, British Columbia, U3A, CA TD Full time

    Lieu de travail:Langley, Colombie-Britannique, CanadaHoraire:15Secteur d’activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche...

  • Sales Associate Langley

    6 months ago

    Langley, Canada Laura Canada Full time

    Company Description Laura Canada est une entreprise familiale iconique et innovatrice qui exploite Laura et Melanie Lyne, deux grandes bannières de vêtements pour femmes. Établie à Laval, au Québec, Laura Canada conçoit, produit, commercialise et distribue des vêtements de qualité partout au Canada. Nous sommes fiers d’employer plus de 2 000...

  • Hairstylist

    3 months ago

    Langley, Canada BEST CHOICE BEAUTY STUDIO LTD. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Cut and trim hair according to client's instructions or preferences - Shampoo customers' hair - Clean and style wigs and hair pieces - Cut, trim, taper, curl, wave, perm and style hair **Personal suitability**: - Client focus **Experience**: - 1 year...

  • Nail Care Technician

    6 months ago

    Langley, Canada Brookswood Nail Salon Ltd Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Make custom designs for clients - Clean, trim and polish nails - Provide gel and acrylic nail extensions - Maintain and build own clientele - Provide product demonstrations - Schedule and confirm appointments - Manicures - Pedicures **Area of work...

  • Hairstylist

    6 months ago

    Langley, Canada Sonu's Hair & Beauty Lounge Ltd. Full time

    Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - or equivalent experience **Tasks**: - Cut and trim hair according to client's instructions or preferences - Shampoo customers' hair - Provide other hair treatment, such as waving, straightening and...

  • Web site designer

    6 months ago

    Langley, Canada Gentle Dental Full time

    Education: Expérience: EducationBachelor's degreeTasksConfer with clients to identify requirementsConsult with clients to develop and document Website requirementsCreate and optimize content for Website using a variety of graphics, database, animation and other softwareLead and co-ordinate multidisciplinary teams to develop Website graphics, content,...

  • technical sales specialist

    6 months ago

    Langley, Canada Bell Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksPromote sales to existing clientsIdentify and solicit potential clientsAssess client's needs and resources to recommend the appropriate goods or servicesDevelop reports and proposals to illustrate benefits from use of good or serviceConsult with clients after sale to provide...

  • Nail Care Technician

    1 week ago

    Langley, Canada 96 Nail Salon Full time

    Education: - Expérience: - **Education**: - Secondary (high) school graduation certificate - or equivalent experience - ** Tasks**: - Make custom designs for clients - Clean, trim and polish nails - Provide gel and acrylic nail extensions - Provide product demonstrations - Schedule and confirm appointments - Manicures - Pedicures - ** Area of work...

  • Hairstylist

    6 months ago

    Langley, Canada ABL Laser & Skincare Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Book appointments - Shampoo customers' hair - Supervise other hair stylists and other staff - Clean and style wigs and hair pieces - Cut, trim, taper, curl, wave, perm and style hair - Suggest hair style compatible with client's physical features and...

  • Nail Care Technician

    3 weeks ago

    Langley, Canada PT Nails Salon & Spa Full time

    Education: - Expérience: - **Education**: - Secondary (high) school graduation certificate - ** Tasks**: - Make custom designs for clients - Clean, trim and polish nails - Provide gel and acrylic nail extensions - Maintain and build own clientele - Schedule and confirm appointments - Manicures - Pedicures - ** Experience**: - 3 years to less than 5...

  • Technical Sales Specialist

    4 weeks ago

    Langley, Canada WESTMINSTERLIFTTRUCK&SERVICESLTD Full time

    Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Develop reports and proposals to illustrate benefits from use of good or service - Deliver sales presentations - Conduct...

  • hairstylist

    6 months ago

    Langley, Canada BEST CHOICE BEAUTY STUDIO LTD. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksCut and trim hair according to client's instructions or preferencesShampoo customers' hairApply bleach, tints, dyes or rinses to colour, frost or streak hairApply hair extensionsClean and style wigs and hair piecesCut, trim, taper, curl, wave, perm and style hairPersonal...

  • Restaurant Manager

    6 months ago

    Langley, Canada Panago Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Determine type of services to be offered and implement operational procedures - Conduct performance reviews - Organize and maintain inventory - Ensure health and safety regulations are followed - Negotiate arrangements with suppliers for food and other supplies - Negotiate with clients...

  • hairstylist

    4 months ago

    Langley, Canada Alat Hair Design Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork site environmentNon-smokingWork settingBarbershop or hairstyling salon/studioTasksAdvise clients on beauty care treatmentsAnalyze hair and scalp conditionCut and trim hair according to client's instructions or preferencesShampoo customers' hairProvide other hair treatment,...

  • Spa Manager

    3 months ago

    Langley, Canada Uptown Med Spa Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Establish or implement policies and procedures for staff - Plan and control budget and inventory - Address customers' complaints or concerns - Plan, organize, direct, control and evaluate daily operations **Supervision**: - 3-4 people **Personal...