Pharmacy Assistant/csr

5 days ago

Hamilton, Canada Calea Ltd. Full time

**Advancing Patient Care.**

Calea is Canada’s leader in the provision of products and services that safely and reliably support community-based infusion therapy, advanced wound care, and the need for general medical supplies.

We are a community partner and licensed Pharmacy, providing expert solutions and support resources to healthcare professionals, hospitals, patients and their caregivers, and home care programs across the country. Calea supports patient care provided by several of Ontario’s largest Local Health Integration Networks’ (LHINs) Home and Community Care services. Our customers also include Regional Health Authorities.

Our people, experience, systems, and facilities make us a trusted partner in delivering innovative, cost-effective, patient-focused care that preserves independence and enhances quality of life. With over 280 employees and pharmacy locations in four provinces, Calea is committed to continually advancing the delivery of safe, high-quality community care.

If you are looking to work for a growing, global corporation that is focused on making meaningful improvements in the safety, affordability, and availability of the care medical professionals provide to their patients, then you should consider Calea & Fresenius Kabi Canada. We are an employer that works to build great leaders, teams and businesses. We know our employees are key to everything we accomplish, so we give them the freedom and resources to reach their potential and the opportunity to work with managers who care about their professional development.

We are currently seeking a Pharmacy Assistant/ Customer Service Rep** **to join our team in **Hamilton, ON.**

**HOURS: MON-FRI- 8AM-4PM, 9AM-5PM, 12PM-8PM, 1PM-9PM + SAT-SUN and Holidays
- 8:30AM-8:30PM**

**JOB DESCRIPTION**

The Pharmacy Assistant is responsible for all administrative duties related to the scheduling and dispensing of medications. The Pharmacy Assistant communicates with doctors, nurses, homecare and patients to ensure adequate quantities of medication are dispensed at the times necessary for continued patient care. The Pharmacy Assistant coordinates relevant information with the customer service, shipping, warehouse and finance departments regarding medication dispensing and appropriate billing.

The Pharmacy Assistant plays a pivotal role in the co-ordination of internal and external communications to ensure patient medications are provided on a timely basis. This includes continued monitoring of medication use, patient eligibility, and billing accuracy.

**PRINCIPAL ACCOUNTABILITIES**

1. Adherence to Calea’s commitment to, and policy on “Patient Safety”

2. Adherence to corporate, regulatory and individual responsibilities supporting Calea’s Quality Management Program, supporting policies, procedures, work instructions, and software (QSi).

Adherence to corporate and individual responsibilities to health and safety in the workplace.

3. Enters all prescription orders into the computer systems and generates all worksheets and labels to ensure that the production schedule is optimized according to SOPs. Enters and prints production in advance.

4. Ensures 100% accurate collation of production documents according to SOPs.

5. Enters TPN and TPN changes into computer system. Prints and label checks all TPN up for production. Responsible for the completion of Simplicity system billing for TPN.

6. Responsible for dispensing all oral medications.

7. Responsible for calling patients to set up medication delivery times.

8. Responsible for making all calls to doctors to acquire reorders on medications (I.V. or orals).

9. Responsible for answering all pharmacy telephone calls. The Pharmacy Assistant deals with calls within their scope of knowledge and only transfers those calls to the pharmacists when it requires their expertise.

10. Responsible for receiving and signing out narcotic drugs with the pharmacists.

11. Schedules production for all I.V. medication.

12. Responsible for setting up patient payment options for medications.

13. Responsible for programming CADD pumps.

14. Monitors EDI and Fax for the receipt of priority orders.

15. Assists pharmacists and other pharmacy staff in identifying orders that pose “geographic challenges” to delivery.

16. Monitors relevant screens in Monarch to confirm the status of progress of orders in the pharmacy of department.

17. Investigates and intervenes in situations that may lead to potential late deliveries.

18. Liaise with operations (i.e. warehouse and shipping) to expedite high priority deliveries.

19. Perform ODB drug billings and reconciliations to ensure proper payment is obtained for medication orders in a timely fashion

20. Print and balance accepted claims reports from Monarch and Simplicity on a daily basis

21. Perform resubmission of online rejected claims throughout the day

22. Contact LHIN for missing drug cards and extending expired drug cards

23. Participates in d

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